Job Description:

Responsible for receiving incoming telephone calls in a prompt and courteous manner, greeting patients, verifying demographic/insurance, collecting co-payments/deductibles, and various clerical duties.

Job Responsibility:

Promptly and professionally answers telephone calls, and if appropriate routes them appropriately. Organizes messages and delivers them promptly to the necessary individual. Greet patients and guests in a courteous and professional manner. Verify insurance coverage and demographic information. Obtain insurance referrals and authorizations. Direct patients to appropriate waiting or clinical areas. Explain financial obligation to patients or responsible parties and collect. copayments/co-insurance/deductibles as required. Facilitate or create appointments for follow-up care, diagnostics procedures, physical therapy, or pain management. Other duties as assigned by a manager or supervisor.

Job Qualification:

High school diploma or general equivalency diploma (GED). Minimum one year of relevant experience working in a medical facility or related field. Minimum one year experience in customer service or reception, preferably in a health care environment.

Additional Responsibilities: 

Reviewing past due accounts and related documentation. Contacting patients, guarantors, and or third-party payers to secure payments and provide resolution of assigned accounts. Reviewing and follow-up on workers comp denials and delays. Appealing incorrect denials and incorrect payments. Responding to carrier verification requests in a timely manner. Tracking and reporting all account information. Adheres to all HIPAA guidelines and regulations. Minimum of one year medical billing/collections or insurance/workers comp experience, preferred. Knowledge of workers compensation rules and laws, preferred.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).