Practice Operations Manager ( 240000P5 ) **Primary Location** : UNITED STATES-FL-Miami **Organization** : Equitable **Schedule** : Full-time **Description** At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential? Equitable is seeking an experienced Practice Operations Manager and Team Leader to join our team in Miami, FL. This position will organize and oversee the daily operations of our company, ensuring our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. To excel in this role, you need to be detail oriented and ability to plan, with accuracy, many kinds of operational activities. The goal of this position is to safeguard and augment the efficiency and effectiveness of the company’s operations to facilitate accelerating development and long-term success. The Private Client Group service philosophy is simple: provide a concierge approach to financial planning, where our associates build trusting relationships with their clients and peers. The purpose of the Operations Manager is to provide day-to-day oversight of all B/D operational processes from opening of new accounts to account maintenance and servicing. Provides necessary oversight and ensures that operational processes adhere to the relevant regulatory requirements. The role is responsible for understanding financial professional’s needs and continually improving operational processes to improve the client experience. The Operations Manager will implement process improvement plans through careful metric evaluation, setting and following procedures and set and monitor goals for performance and growth for the team. The Operations Manager will lead employees to encourage maximum performance and dedication. Assist the Director of Operations in special and strategic projects. **Key Job Responsibilities** + Responsible for proper execution of the firm’s Operational Calendar and related activities for The Private Client Group by ensuring that business objectives are met. + Develops and implements company policies and procedures as well as ensures compliance with these procedures. + Evaluates and enhances current operational systems to reduce cycle time and create efficiency. + Designs systems to deliver a world class client experience and enhance profitability. + Creates and distributes reporting that keeps the advisory team informed on all key performance indicators. + Provides leadership and guidance to the internal team by customizing an individualized career path for each teammate. Coaches. Inspires. + Administers human resources processes at the firm to include recruiting, hiring, performance reviews and management action as needed. + Supports the marketing efforts of the firm by creating & implementing marketing efforts to existing and prospective clients. + **Key Job Tasks** + Review and Manage SalesForce + Manage Service Process + Task Management and enforcement + Task/Usage Reporting + Compliance (submissions/intermediary/management) ADTRAX/PinPoint/Finra + WOW Projects (planning/logistics/fulfillment/client lists) + Lunch & Learn (planning/organizing/executing) + Meetings (Advisor/staff) + Financials (Checks/general banking/assist financial reporting/accountant liaison) + MMS Distribution (8 advisor) + Events (planning/execution) + Operations (Equitable liaison) + Update Shared Drive + Hiring Process (Requisitions/sourcing/resume review/recruiting/interviewing) + Performance Management (Quarterly staff review: prep and discussion) + Training (plan/obtain/coordinate) + PCG Production reporting + Support Jt Work Business + Marketing /ABA Meetings and manage) + React to general Advisor needs (Licensing/Payouts/systems/ documentation etc.) + Systems Issues (implementation/purchasing/management) + Resolve Issues (office/staff/advisors) + Office Supplies (management/control) + **Key Performance Indicators** + Adherence to all mandatory confidentiality requirements and company loyalty. + Data Integrity and data accuracy. + Outstanding communication skills + Results Driven The base salary range for this position is $68,000 - $102,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. **Equitable Pay and Benefits** : Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node\_id=A2023013000001) **Qualifications** **Required Qualifications** + Bachelor's degree in business administration or a related area of study + 2 years professional work experience in Financial Services industry + 2 years of leadership experience + 2-15 License or ability to obtain within the first 90 days of employment + FINRA Series 7 registration or ability to obtain within the first 90 days of employment **Preferred Qualifications** + Excellent communication, presentation, listening, and analytical skills + Demonstrated leadership and vision in managing people & projects + Proven time management and organizational skills in a high volume & high energy environment + Ability to learn quickly and efficiently + Strong knowledge of and the ability to design & execute processes and procedures + Superior technology aptitude with proficiency in MS Excel, Word, Outlook, and PowerPoint + Ability to challenge and debate issues of importance to the organization + Ability to look at situations from several points of view & create a win-win outcome **Skills** **Budget Management:** Knowledge of the principles and methodology of budget management; ability to utilize the tools, techniques and procedures needed to establish and monitor budgets. **Communication:** Understanding of the importance of insightful listening and communicating and ability to provide information and messages in a way that produces clarity and impact. **Confidentiality:** Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations. **Data Gathering and Reporting:** Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. **Knowledge of Insurance Operations:** Knowledge of the full spectrum of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business. **Managing Multiple Priorities:** Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. **Project Management:** Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. **Diversity, Equity and Inclusion:** Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change. Values and incorporates contributions of people from diverse backgrounds. Seeks information from many different sources before deciding on own approach. Demonstrates respect for opinions and ideas of others. **ABOUT EQUITABLE** At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. ****** Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com . \#LI-ANCHOR **Req ID:** 240000P5