Practice Operations Specialist (Req 100850) Albany, NY (http://maps.google.com/maps?q=900+Lark+Drive+Albany+NY+USA+12207) Apply Description GENERAL RESPONSIBILITIES: The Practice Operations Specialist is responsible for initial systems training and ongoing practice competency education and verification for practice support staff in the office setting to ensure compliance and best practices. Works with Director of Practice Operations, Practice Managers, Providers, and workflow team to develop procedures, written materials, and implement training opportunities to ensure competency and excellence at Whitney Young Health practice locations. SPECIFIC RESPONSIBILITIES: · Responsible to work with Director of Operations, Sr. Clinical Process Specialist, and Practice Managers to develop and deliver appropriate new hire orientation/onboarding for office staff to include use of organizational software, payer websites, customer service expectations, and general workflows. Provides education on team based care initiatives. · Develops, monitors, and ensures new office staff meet initial competencies during a defined post hire period. Communicate with management about progress meeting new hire goals. · Participates in direct training and mentoring of staff in the office both in a classroom setting as well as in the office setting. · Maintain records and tracking of staff competency, while performing QA audits on a regular basis. · Work collaboratively with Director of Practice Operations and Practice Managers to optimize workflows generically and specific to day to day operations. · Keep current and train staff on changes impacting IA and PAC functions such as insurance plans, waivers, consents, order management, case assignments, workflows, sliding fee eligibility and guidelines. · Works with Human Resources on maintaining training records. · Serves as a subject matter expert to IA’s and PAC’s to conduct daily duties/responsibilities in carrying out the mission of WYH. · Serves as a resource to provide training to improve staff performance issues as needed. · Works with managers and team based care implementation team on assessments and providing educational and hands-on training to improve performance in offices. · Works in a practice team environment as assigned on a regular basis to keep skills pertinent to current office processes and procedures. · Demonstrate excellence in both internal and external customer service. · Understand and adhere to HIPAA compliance, corporate compliance and client confidentiality. · Ensure and/or remain in compliance with local, State, and Federal regulation, i.e. DHHSHRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH). · Adhere to the National Patient Safety Goals as defined by the Joint Commission and WYH. · Complete other duties as assigned. Requirements MINIMUM QUALIFICATIONS:Associates degree in a health field and two (2) years’ experience working in a healthcare setting. Three to Five (3-5) years’ relevant experience in a health care setting providing front office support to patient registration, referral coordination and/or visit preparation in a physician practice setting, and/or Three (3) years of practice coordination/training, may be substituted for a degree. Required Skills and Abilities: + Ability to communicate clearly and confidentially. + Strong administrative skills with high level of accuracy and speed. + Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally with patients, providers and co-workers. + Strong organizational skills required. + Able to take and follow through with delegated tasks and accountability. + Strong written and verbal communication skills. + Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally with patients, providers and co-workers. + Proven data analysis skills, proven organizational abilities. Intermediate proficiency with Microsoft Office suite, specifically Excel. + Ability to demonstrate excellent customer service and strong cultural competency. + Ability to adhere to strict confidentiality guidelines. + Exceptional administrative and computer skills required, various software, insurance, and scheduling functions. PREFERRED QUALIFICATIONS:Five (5) years’ experience working in a healthcare setting with patients and providers. Bilingual. Experience with public speaking and group training. Exceptional administrative and computer skills required with experience Athena, various software, insurance, and scheduling functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. Salary range: $23.75 - $27.00 hourly