Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients. Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: South End Washington Women's Health All Locations: 1601 Washington Street Position Summary: We are seeking a dedicated Practice Secretary to join our team! In this role, you will handle a variety of clerical and reception tasks to support our patients and staff. Your exceptional customer service skills will be vital as you greet patients and manage walk-ins. The Practice Secretary will report to the Clinical Coordinator. Key Responsibilities: + Interact professionally and respectfully with patients and staff, addressing individual needs and concerns. + Provide outstanding customer service to ensure patients feel welcomed and valued. + Maintain a positive attitude and effectively use communication devices. + Foster a team-oriented environment by demonstrating self-direction and motivation. + Independently solve problems or know when to seek guidance. + Manage patient check-out processes, including entering follow-up, referral, and X-file appointments in the system. + Review After Visit Summary instructions with patients as needed and print additional labels. + Prepare charts for the morning and assist with other opening and closing procedures. + Utilize computer systems to schedule, cancel, and confirm appointments, request records, and communicate via email or staff messages. Qualifications: + High School Diploma or GED. + At least one year of experience in a medical office setting. + Proficient computer skills in a Windows environment; familiarity with medical terminology is preferred. + Bilingual in Spanish is required. Schedule & Compensation: + Schedule: Full-time (Monday - Friday 8a - 5p with some evening flexibility) + Pay: Starting at $18, with potential to earn up to $27 based on experience. There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement Plan + Educational Assistance + Flexible Spending & Transportation Accounts + Paid Holidays, Vacations, Sick and Personal Time + A Generous Staff Development Benefit + Excellent Malpractice Coverage + A Designated Medical Staff Office for Physician Support + Free Parking + And Much More…