Job Description:

A Practice Specialist is responsible for handling inquiries via email, voicemail, messages and work queues, assisting patients and internal customers with billing inquiries, complaints, and requests. The role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information, resolve complex issues, and ensure patient satisfaction. Key skills include excellent written and verbal communication, problem-solving, and the ability to remain calm under pressure.

This is a 100% remote position however, currently we are unable to consider candidates for remote opportunities in the following states: California, Hawaii, Illinois, New York, Rhode Island, Vermont, Connecticut and Washington.

Schedule - Monday through Friday, between the hours of 7:30 AM - 5 PM

Establishes credibility and rapport through consistent follow-up and communication with PBRS’s and Practice Managers.Researches and resolves operational issues reported by PBRS’s and Practice Managers, setting appropriate expectations for resolution.Triages from voicemail, email and work queue(s). Update and escalate issues utilizing CRMs as a tracking tool.Reviews performance data to identify trends and opportunities for continuous improvement for both practices and the RSC.Responds to and research care sites' escalated complaints, interfacing with patients, RSC, and care site caregivers to ensure resolutionAssist in developing standards and procedures to be implemented by the Specialty TeamParticipate in special projects and perform other duties as assigned. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards

Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is requiredIn depth Knowledge of general medical billing, physician billing, insurance, and compliance regulations and billing processes. Must be able to maintain a high level of professionalism.Ability to demonstrate excellent problem-solving skills using good judgement and critical thinking skills to solve problems.Ability to demonstrate competency in customer service relations and workforceAdvanced interpersonal and communication skills, including written, verbal and email etiquetteAble to evaluate and resolve patient escalations from other associates and internal partners

Minimum Qualifications

Required: High School Diploma or GEDRequired: Two (2) Years of experience in customer service, collections, or call center environmentRequired: Knowledge of EPICRequired: Knowledge of general medical billing, insurance and compliance regulations and billing processes

Preferred Qualifications

Required: High School Diploma or GEDThree (3) Years of experience in a client service or billing healthcare environment required. Required: Knowledge of EPICRequired: Knowledge of general medical billing, insurance and compliance regulations and billing processesBilingual Spanish speaking

Physical Requirements:

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$21.20 - $32.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado and Montana based caregivers.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.