The Diplomat Beach Resort, Curio by Hilton \(https://www\.diplomatresort\.com/\) is looking to welcome a Pre\-Arrival Coordinator to join the team\! This stunning 1000 room oceanfront resort is the perfect getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach\. Savor stunning views, delicious dining options, and endless sunshine in Hollywood, Florida\. The ideal candidate holds 2 years of experience as a Guest Service Agent within the hotel industry\. Ability to work the required shifts\. **Shift Pattern:** Full availability is required, including weekdays, weekends, and holidays\. **Pay Rate:** $19\.80 per hour\. **The Benefits** –Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage – for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Parental leave to support new parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + 401K plan and company match to help save for your retirement + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._ **What will I be doing?** + Organizes and oversees all tour group arrivals/pre\-assigned groups to ensure total group satisfaction\. + Ensures that all guests are confirmed, and specific accommodations are pre\-assigned, and all requests for special accommodations are met daily\. + Answers and dispatches telephone calls\. + Maintains call logs and ensures guest satisfaction through follow up calls\. + Resolves guest challenges throughout their stay in our hotel\. + Provides prompt and courteous service to meet Company's high standards\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Pre\-Arrival Coordinator \-The Diplomat Beach Resort, Curio by Hilton_ **Location:** _null_ **Requisition ID:** _HOT0BCFS_ **EOE/AA/Disabled/Veterans**