Waldorf Astoria Orlando is looking for a Pre-Arrival Coordinator to join the Front Office Team!

\n

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

\n\nClassification: Full-Time\nShift: Various, full flexibility required to include weekends and holidays.\nPay: $20.23 per hour – Please note, final offer is based on experience.\n\n

Want to learn more? Hotel Website, Facebook, Instagram

\n

What will I be doing?

\n

As a Pre-Arrival Coordinator, ensure that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards. 

\n\nRespond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner\nProvide information and demonstrate knowledge of all hotel facilities and services\nRespond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations\nAccept and deliver all messages promptly and accurately, utilizing proper grammar and spelling\nOperate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.\nMonitor and reply to all pre-arrival questions and requests in third party systems and create traces, emails, or other forms of communication to ensure proper execution.\nResponsible for assisting all reservations in the room PMS system.\nPre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells\n

What are we looking for?

\n

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

\n

\n

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n

 

\n\nAccess to pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family\nMental health resources including Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel program: 100 nights of discounted travel\nParental leave to support new parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*\n401K plan and company match to help save for your retirement\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount\nCareer growth and development\nTeam Member Resource Groups\nRecognition and rewards programs\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment.

\n

#LI-CS2