Client Reference Code: 2024-40812

The Pre-Employment Specialist will be responsible for making disposition and hiring decisions for Charter Communications’ enterprise wide background check process. This position will support Pre-Employment Analysts with shared mailbox inquiries and manage the completion of required candidate forms and documentation. The Pre-employment Specialist will support Supervisor and Manager with determinations of candidate eligibility for employment in compliance with applicable federal, state and local law as well as Charter Communications’ background check policies. Candidate eligibility will be determined by interpreting data from our third party providers for background checks and applying the data analysis against Charter Communications’ guidelines and standards.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance client groups experience

Support pre-employment programs and processes such as background checks, arrest and MVR screeningProvide high level of pre-employment escalation supportMaintain an excellent working knowledge of relevant laws, regulations and stay abreast of changesCollaborate with hiring managers, human resources, corporate security, compliance, legal, safety and risk departments, and outside vendors to ensure compliance on all areas of responsibilityAssist with requests for supporting documentation for internal/external audit teams Assist with requests for documentation and provide support for legal teams Review policies, procedures and area controls to ensure compliance knowledge with regulationsReview and determine candidate eligibility for employment for internal and external candidates Support system integrations, product development and overall pre-employment process improvement platformsAssist with the development and maintenance of Standard Operating Procedures (SOPs)Support partner groups’ training with change management initiativesMaintain understanding of vendors’ service level agreements and key performance indicatorsAssist training initiatives for pre-employment team membersSupport ESC leadership with root cause analysis, process change recommendations and other cross-functional initiativesMaintain knowledge of ESC, team and vendor metrics and recommend process improvement based on metrics resultsPerforms other duties as required

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishKnowledge of criminal convictions, MVR violations, court dispositions and practicesKnowledge of pre-employment screening practicesAbility to problem-solve in a high-volume and fast pace environmentHigh level of analytical, process and problem resolution skillsAbility to maintain confidentialityDemonstrated knowledge of regulatory and compliance programsAbility to interpret technical and legal information, recognize gaps and formulate recommendationsDemonstrated customer service orientationDemonstrated follow-up skills of outstanding or pending mattersHigh degree of attention to detail, analytical and investigative skillsDemonstrated written and oral communication skillsAbility to work and make decisions independentlyAbility to effectively interact and collaborate with various levels of the organizationExperience with developing and implementing solutio0ns to process deficienciesExperience with multi-state shared services organization is desiredExperience with managing third party vendorsProject ManagementProficient in Microsoft OfficeAbility to work a flexible schedule

Required Education
Bachelor’s degree in Business Administration, Human Resources or related field; or equivalent previous work experience with prior HR and customer service experience 

Required Related Work Experience and Number of Years
3 plus years of HR, recruiting, pre-employment and hiring compliance experience

Preferred Related Work Experience and Number of Years
2 plus years Pre-employment compliance experience 

WORKING CONDITIONS
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

Job Code : HRC385

2024-40812
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 28217

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