Job Description

To perform collections on arrear portfolios within mandate, ensuring arrears are recovered whilst keeping the customer satisfied.

Hello Future Pre Legal Collector

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Overview:

Are you someone who can:

Execute own work in accordance with the organizational values and code of ethics.Identify and escalate risk as normal part of work.Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.Work with enhanced processes and procedures to maintain operational efficiencies.Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.Carry out collections processes within mandate, meeting service level agreement targets and quality standards.Resolve credit queries and negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions to increase revenue.Achieve expected targets for productive hours, accounts worked, arrangements made, successful negotiations and quality assurance in collections calls.Multitask between different operational systems whilst conversing with clients.Work well in a team and encourage collaboration.

You will be an ideal candidate if you:

A diploma or degree in Finance, Banking, Collections, Recoveries, or Credit would be advantageous.Have 2+ years collections experience in a similar environment, with knowledge in banking, credit, and pre-legal collections.Excellent verbal and written communication skills.Excellent negotiation skills with a view to client service.

You will have access to:

Opportunities to network and collaborateChallenging Working EnvironmentOpportunities to innovate

We can be a match if you are:

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outsideCurious – Believe in insight, creativity, and its power to unlock valueDeeply Invested – Take initiative and be a leader in your own rightValuing differences – Be inclusive, gracious, decent, and humbleBuilding Trust not Territory – Crete a culture of sharingCourages – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Closing Date:  24 February 2025

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.