Application Engineer with robotics experience

Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing technical support for a unique and groundbreaking product with a huge development potential?

 

Our Purpose

We have changed the ground rules in automation – and it is being noticed

As part of Universal Robots, you become part of a global success. Our robotic arms help our customers improve productivity, profitability and create a safer working environment. Our international offices in Singapore, Barcelona, Shanghai, New York, Tokyo, Seoul and Taipei. We have performance-orientated colleagues who all share a passion for building a globally recognized business. We see rapid development and our learning curve is steep. At Universal Robots, we have an ambitious growth strategy where we aim to fill the role of market leader in collaborative robots. Learn more about the groundbreaking products you will be working with: http://www.universal-robots.com/

 

Opportunity Overview

Provide expert technical support to our distributors and end users
Reporting directly to Application Engineering Manager in Japan, you will be responsible for supporting our distributors and end users in Japan.  Your primary tasks will be to support, educate and train our customers. Technical support will be handled through either email, telephone, online meeting, or on site at our customer premises. You will be expected to travel approximately 60% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks:

Providing technical support and consultation to end users, system integrators, and distributors, including troubleshooting to help them achieve their application objectives Developing end users / distributors’ technical knowledge and abilities with regards to Universal Robots and applications Participating in customer visits Conducting proof of concept evaluation of robot applications Creating and translating technical documentation Preparing and participating in trade shows and seminars Speaking at seminars and webinars Providing UR Academy Trainings in a classroom and onsite

 

All About You

Qualifications:
To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in Japanese as the role involves visiting clients to provide advice on program improvements and troubleshooting over the phone. Business-level English skills are also required for communication within the company. The ideal candidate has:

Bachelor degree or higher in Engineering/Computer Science related subject Minimum 5 years’ experience in robotics or automation industry Proficiency in a high level programming language such as C++/Java/Python 3 years’ programming experience ( but please note that this is not an R&D position) Experience in designing and integrating robotic systems, or programming robot applications Fluency in Japanese, sufficient to provide technical support and troubleshooting over the phone Business-level English skills Experience in conducting seminars and trainings

Job profile:
The ideal candidate is expected to be:

An approachable individual who prides in providing a high standard of service and support to customers and partners An extrovert who enjoys interaction with customers Must possess the ability to analyze problems in a logical manner Must possess the ability to articulate problems and present solutions in a clear and systematic manner Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross cultural differences Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks Self-starter who is resourceful and initiates work without specific instruction Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time Is flexible and works professionally Is a team player and possess an understanding of how different department functions support one another Quick learner who grasps concepts and processes quickly and intuitively

 

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