**Description** **Introduction** Do you have the career opportunities as a **Pre-Surgical Optimization Program Manager** you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a **Pre-Surgical Optimization Program Manager** where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary and Qualifications** As a **Pre-Surgical Optimization Program Manager,** you will lead the planning, direction, and execution of pre-operative protocols within the Urgent Care Service Line, working closely with the Regional Medical Director team. This leadership role requires overseeing the pre-surgical coordinators and ensuring compliance with regulatory and accreditation standards. Key responsibilities include: + This position offers an opportunity to contribute to HCA Healthcare's mission while leading operational improvements and ensuring the highest standards in pre-surgical care. **You will:** + **Team Leadership & Training** : Supervise, orient, and train direct reports, including pre-surgical coordinators, ensuring adherence to policies and standards. Foster employee engagement and healthy work environments. + **Goal Setting & Communication** : Lead the development and execution of program goals and objectives, clearly communicating expectations to employees and monitoring progress. + **Scheduling & Staffing:** Create and manage work schedules to ensure adequate staffing at all times while addressing performance deficiencies and recognizing exceptional performance. + **Operational Oversight:** Oversee activities of direct reports, ensuring timely and accurate service delivery, adherence to protocols, and resolution of escalated patient issues. + **Stakeholder Collaboration:** Develop and maintain working relationships with surgical coordinators, surgery centers, and medical practices to ensure seamless pre-surgical evaluations and referrals. + **Pre-Surgical Protocols** : Train and educate staff on pre-operative protocols and assist with obtaining necessary outside medical records, lab results, and specialist referrals as needed. + **Metrics & Reporting:** Track pre-surgical evaluations, collate results for review, and present metrics to senior leadership to drive program efficiency and decision-making. + **Workforce Strategy & Change Management:** Implement workforce strategies, lead operational workflow improvements, and support cultural and mindset alignment activities. + **Patient Satisfaction & Compliance:** Promote a compassionate, respectful approach to patient care, ensuring excellent satisfaction while maintaining HIPAA compliance and confidentiality standards. + **Continuous Quality Improvement (CQI):** Actively participate in CQI programs, encouraging employee suggestions and involvement to drive ongoing improvement. + **Physician Support:** Provide consultative support to physicians, ensuring optimal patient care conditions and fostering a physician-driven culture. **You Should Have:** + **Must be a Graduate of an accredited school of Nursing** + **Registered Nurse in the state of Florida** + **3+ Year of clinical experience in a patient care setting is required** + **3+ Year of experience in the supervision of staff is required** + **Data Analysis & Decision-Making** : Expertise in gathering, analyzing, and interpreting complex data to create actionable insights and comprehensive management reports. Proficient in leveraging data for effective problem-solving and decision-making. + **Leadership & Talent Development** : Proven ability to develop and mentor employees and leaders, drive individual performance, and foster a culture of collaboration, integrity, and inclusion. Skilled in team leadership, employee engagement, and cultivating trust. + **Project Management & Communication** : Strong project management skills, including task prioritization, resource allocation, and outcome tracking. Excellent written and verbal communication skills to effectively engage diverse stakeholders and achieve results. + **Technical Proficiency & Innovation** : Proficient in Microsoft Office and other relevant software. Adept at identifying opportunities for improvement, driving innovation, and overcoming barriers to success. As the largest and fastest growing provider of urgent care in Florida, MD Now© urgent care is seeking bright, talented individuals who share in our commitment to making a positive difference for patients in our communities. MD Now urgent care's physician-led team of healthcare professionals provides high-quality healthcare through a comprehensive lineup of urgent care and occupational health services during convenient hours. MD Now is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. MD Now urgent care is proud to be affiliated with HCA Florida Healthcare, the state's largest provider of healthcare services, which allows us to access expertise across many medical specialties beyond the patient's urgent care visit, should they need it. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you! HCA Healthcare has been recognized as one of the World's Most Ethical Companies© by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Pre Surgical Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.