RESPONSIBILITIES

Assist with client check-ins over the phone or through video calls (as preferred by the
client)In collaboration with Preferred Communities (PC) Casework Team, develop
individualized plans with detailed action steps based on client needs; supporting
clients with action steps such as exploring employment opportunities, assisting with
referrals for additional support services, etc.Provide direct client-centered casework activities such as contacting clients and
external agencies to book and arrange public services and health care appointments;
accompanying clients to appointments as needed for supportIn collaboration with PC Team and Healthcare Benefits Navigators, develop Access
HRA and NYC Housing Connect and other benefits navigation workshop materials;
delivery of workshops to clients as needed
Support casework administrative tasks such as enrolling clients into database
systems, uploading client documents, completing intake assessments and client
agreement forms, accompanying clients to their appointments.
In coordination with Healthcare Benefit Navigators, support screening and enrollment
activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc.
Keep thorough and accurate case file documentation in IRC’s database
Keep all digital files up to date and create new digital client files as needed
Communicate client concerns and potential challenges to PC Casework Team
Members/Healthcare Benefits Navigators

LEARNING OBJECTIVES:

Gain experience with the U.S refugee resettlement process and services available to
clients specifically in/ around New York City.Gain experience in identifying clients' needs to appropriately coordinate medical care
and connect them to necessary supportive services within the community.Gain experience with conducting wellness assessments 6 months and 12 months after
ICM enrollment and keeping thorough and accurate case file documentation of all
direct services provided to clients.Develop skills in creation and delivery of workshops addressing client housing,
employment and resource benefits navigation