PURPOSE: To direct and control the operation of the Premade Salad Department.  Supervises premade salad personnel.  Orders premade salad products and supplies.  Ensures customer service and product quality, freshness and selection.

DUTIES AND RESPONSIBILITIES:

Maintains and encourages an atmosphere of fast, friendly, courteous customer service.  Engages in suggestive selling and other sales techniques. Supervises, motivates, trains and participates in the hiring of Premade Salad personnel.  Monitors employee performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action to Store Director.  Schedules Premade Salad personnel. Prepares fresh fruits and vegetables, salads and soups for the salad bar.  Stocks and rotates salad products to ensure quality, freshness, selection and adequate quantity to meet customer demand.  Prevents shrink and controls expenses. Orders, receives, checks and controls inventory to ensure adequate quantity, quality and freshness.  Prevents sale of out-dated products.  Creates effective promotional and seasonal displays. Responsible for cost and quality control.  Encourages and maintains a safe work environment.  Ensures the proper sanitation and visual appeal of the department and equipment. Responsible for performing all job duties and responsibilities with honesty and integrity. Other necessary and required duties.

PEOPLE RESPONSIBILITIES:  May supervise one or more reports.

JOB REQUIREMENTS:

Requires good communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers and co-workers. Requires analytical ability to handle administrative details such as planning orders, scheduling, and supervising. Requires a good understanding of overall company practices and Premade Salad Department policies and procedures acquired through previous experience as a Premade Salad Clerk. Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs.  Ability to frequently do repetitious arm movements necessary for slicing, cutting, and preparing various salad bar products.  Requires manual dexterity and good eye-hand coordination.  Ability to push and pull fully loaded hand trucks. Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.  Must be able to operate related equipment such as:  knives, scales, soup kettles, garbage disposal, pineapple cutting machine, and hand trucks. Mental alertness is necessary to ensure safe and accurate completion of work activities.  Requires knowledge of basic math and weights and measures.  Must have knowledge of taste, content, seasonality, and perishability of products, safety and sanitation procedures, and department policies and procedures. Hands are in frequent contact with hot and cold water, ice, and a variety of fresh fruits and vegetables.  Exposure to heat while handling soup and soup kettles.  Exposure to approximately 28 degrees Fahrenheit while handling products in cooler.  Exposure to potential hazards exists with respect to utensils, equipment, and work aides necessary to perform job duties.

PHYSICAL ENVIRONMENT:

Most work is performed in a temperature-controlled office environment. Incumbent may sit for long periods of time at desk or computer terminal. Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday. Stooping, bending, twisting, and reaching may be required in completion of job duties.

Service Supervisor:

PURPOSE: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the operations and supervision of the front end. Assists in the completion of the daily reconciliation funds handling and other recording and balancing functions. Provides accurate records of store sales and related transactions while supporting store sales and overall operating plan.

 DUTIES AND RESPONSIBILITIES:

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service. Assists with supervision of front-end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Ensures compliance with Company policies and front-end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.) May complete all phases of the reconciliation process by balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front-end forms, balancing Accounts Receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the division office. Answers and responds to incoming calls accurately. Handles intercom messages. Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner. Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety. Enforces safety, loss prevention, dress and grooming standards for all front-end employees. May act as backup checker. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product. Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity. Other necessary and required duties as directed or required.

 SKILLS AND PHYSICAL REQUIREMENTS:

Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image. Ability to receive incoming calls appropriately. Ability to make intercom announcements. Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs. Ability to operate cash register, scale and other point of sales equipment. Ability to troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers. Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions. A good understanding of Company practices and in-depth understanding of front-end policies and procedures, and the ability to judge and react to business activity. Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures. Ability to present a positive image to the public. Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. Knowledge of basic mathematics and weights and measures.

 WORK ENVIRONMENT:

Working conditions consists of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.

SAFETY-SENSITIVE POSITION:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

 DISCLAIMER:

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel so classified may vary within store and/or from store to store.