Job Description Minimum 1 year of experience reviewing, interpreting, and providing feedback on customer contracts specifically pertaining to service level commitments. Minimum 2 years of experience writing, reviewing, presenting and providing feedback on customer facing RCA documents. Experienced in data organization / reporting. Comfortable using built-in reporting tools from various CRMs including report modification as well as key functions in MS Excel (pivot tables, Vlookups, combo charts). Familiarity with ITIL best practices. Certification strongly encouraged. Prior experiencing using Splunk; specifically searching and reporting functions. Certification is strongly encouraged. Credit industry experience is beneficial We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree in business or computer science and/or the equivalent Minimum of three years providing written customer facing communications Minimum of three years in technology and/or IT customer support position Minimum of three years experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools) The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders. Available for afterhours / on-call support and occasional overnight travel (3-5 times per year) Ability to multi-task in a priority changing environment Experienced in developing presentations and presenting to medium sized audiences. Must be client focused, proactive and thorough in resolving issues Must have experience in multi-tasking and prioritizing job responsibilities Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment. Must be reliable, self-motivated and able to work independently Must be energetic and work with a positive attitude Voice of the customer: Contributes to team initiatives ensuring the new solution is designed with the customers needs in mind Anticipates customer issues and questions. Takes action to prevent customer-impacting occurrences null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.