Primary Duties 

Installs basic dial tone and ADSL  Fiber/IPTV services including 1FR, 1FB and WIFI  Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise  Tests functionality and isolates problems using various test sets and deductive reasoning  Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services  Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities  Maintain, upgrade, and create existing and new technical documentation  Uses various hand tools and power equipment to install and make repairs to outside plant systems  Interfaces with customers in the resolution of customer installation and repair issues  Prepares customer bills for repair and installation work performed  Interfaces with call center technicians to resolve customer installation and repair problems  Climbs poles  Drives company vehicle  May be required to cross train others  Responsible for the installation and repair of inside wiring and jacks, including CAT5  Responsible for installation and repair of wired and wireless networking  Responsible for installation and repair of fiber to the home services 

 

Experience/Background 

Demonstrated experience in the installation or repair of POTS and Broadband services  Demonstrated experience in an assignment requiring significant customer interaction  Demonstrated ability to work independently as well as in a team environment   Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98  Demonstrated experience in use of a PC and desktop applications  Demonstrated experience with wired and wireless networking  Demonstrated experience in fusion splicing  Demonstrated experience in customer premise inside wire repair and replacement  Demonstrated experience in use of test equipment and interpretation of test results  Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience 

 

Work Environment 

Reporting location: Various  Wears appropriate safety equipment and follows established safety practices and procedures  Performs work both inside and outside in all kinds of weather  Works in various building and surroundings, i.e., attics, basements, offices  Interacts with customers on a daily basis  Works independently with minimal supervision  May work for long periods of time in confined areas such as crawl spaces  May work in greasy, dirty or muddy surroundings  May work aloft on poles, hydraulic lift bucket or ladders  May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required  May be required to quality for 10,000# GVW Certification 

 

Prerequisites 

High School Diploma/GED or Equivalent Work Experience  Ability to climb and pass pole climbing school  Safety Requirements: safety shoes; Weight Restriction Policy applies  Satisfactory performance rating  Satisfactory attendance record in last twelve months  Company driver’s license  Physical requirements: able to lift up to 85 pounds  Ability to perceive differences in wire color 

  

 We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.