**Primary Duties** + Installs basic dial tone and ADSL + Fiber/IPTV services including 1FR, 1FB and WIFI + Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise + Tests functionality and isolates problems using various test sets and deductive reasoning + Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services + Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities + Maintain, upgrade, and create existing and new technical documentation + Uses various hand tools and power equipment to install and make repairs to outside plant systems + Interfaces with customers in the resolution of customer installation and repair issues + Prepares customer bills for repair and installation work performed + Interfaces with call center technicians to resolve customer installation and repair problems + Climbs poles + Drives company vehicle + May be required to cross train others + Responsible for the installation and repair of inside wiring and jacks, including CAT5 + Responsible for installation and repair of wired and wireless networking + Responsible for installation and repair of fiber to the home services **Experience/Background** + Demonstrated experience in the installation or repair of POTS and Broadband services + Demonstrated experience in an assignment requiring significant customer interaction + Demonstrated ability to work independently as well as in a team environment + Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98 + Demonstrated experience in use of a PC and desktop applications + Demonstrated experience with wired and wireless networking + Demonstrated experience in fusion splicing + Demonstrated experience in customer premise inside wire repair and replacement + Demonstrated experience in use of test equipment and interpretation of test results + Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience **Work Environment** + Reporting location: Various + Wears appropriate safety equipment and follows established safety practices and procedures + Performs work both inside and outside in all kinds of weather + Works in various building and surroundings, i.e., attics, basements, offices + Interacts with customers on a daily basis + Works independently with minimal supervision + May work for long periods of time in confined areas such as crawl spaces + May work in greasy, dirty or muddy surroundings + May work aloft on poles, hydraulic lift bucket or ladders + May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required + May be required to quality for 10,000# GVW Certification **Prerequisites** + High School Diploma/GED or Equivalent Work Experience + Ability to climb and pass pole climbing school + Safety Requirements: safety shoes; Weight Restriction Policy applies + Satisfactory performance rating + Satisfactory attendance record in last twelve months + Company driver’s license + Physical requirements: able to lift up to 85 pounds + Ability to perceive differences in wire color _We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at_ altafiber Careers (https://www.altafiber.com/about-us/careers) _for added security._ Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran