Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
YANKEE STADIUM
When the new Yankee Stadium opened in 2009, it was an instant icon. The mission was clear as we had to install all of the traditional elements of the old stadium, but with a modern flare and visionary stadium amenities. The stadium is equipped with multiple private club areas, concessions areas and more than 425 points of sale. This has allowed Legends to define a new standard for the premium ballpark dining experience, deliver the freshest and hottest concessions food and keep lines shorter allowing the Guest to get back to their seats and enjoy the game. Over 250 culinarians work in 17 kitchens where food is prepared from scratch to provide the freshest quality ingredients and menu selections daily. Menus are rotated every day to enhance guest satisfaction and satisfy even the most discriminating palette. These food and merchandise innovations were coupled with a maniacal focus on the Guest Experience. The front-line staff is continually trained to deliver the seven pillars of Legends’ Customer Service program. This training is reinforced with a positive reward and recognition program and bolstered with daily guest satisfaction and secret shoppers’ surveys with feedback delivered real-time to front line management.
THE ROLE
Under the direction of the GM of Premium Services, the Club Manager will be responsible for effectively and profitably managing the overall operations of Club. Specific responsibilities include but are not limited to:
ESSENTIAL FUNCTIONS Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members. Greet and welcome members and guests and highlight upcoming events and specials. Coordinating menus, developing wine lists, handling guest relations and monitor adherence to quality assurance standards. Conducting meetings to update staff on daily goals & objectives. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices. Maintain costs as it pertains to labor, COGS and operating supplies and work within budgeted guidelines. Assist to the GM of Premium Services with the preparation of the annual fiscal budget and business plan for the upcoming season as well as managing and tracking during current fiscal periods. Assist in the preparation of the departmental midyear and end of the year reports Ensure in conjunction with the Culinary Management staff that all restaurant equipment is in proper operational condition and is cleaned on a regular basis. Responsible for the staffing, menus, nightly reconciliation and operation of all bars, in the Club Responsible for managing and operations of the all In-Seat service within arena Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards. Perform other related duties, tasks and responsibilities as required.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary. Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. Ability to read, speak and write English language in order to interact with staff and guests, additional language skills would be a distinct advantage and benefit A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail Must be punctual and dependable Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism. Knowledge of the appropriate table settings and service ware. Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills. Customer service oriented with the ability to interact with all levels of management Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays. Must be able to work in a team environment. Knowledge of accounting policy and procedures and POS Systems is required. Proficiency in Microsoft Word, Excel, and PowerPoint.COMPENSATION
Salary Range: $65,000-$70,000
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-Site
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
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Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.