Title: Premium Seating & Experiences Supervisor

POSITION: Premium Seating & Experiences SupervisorDEPARTMENT: Sales & MarketingREPORTS TO:  Premium Seating & Experiences ManagerFLSA STATUS: Part-time Hourly, Non-ExemptSummary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Seating & Experiences Supervisor with ASM Global/Boeing Center at Tech Port.  The PSE Supervisor will provide premium professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, VIP Host staff and related personnel to assure all event needs are fulfilled.

We’re looking for someone who is:

Passionate and motivated.  Driven, with an entrepreneurial spirit.  A team leader who is resourceful, innovative, forward thinking and committed. Passionate about music, night-life hospitality, and providing an excellent, memorable, and overall premium experience for all guests.

Imagine your Opportunity

As the Premium Seating & Experiences Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. You are not only tasked with ensuring a premium guest experience, but you are active in driving sales and creating new revenue building team programs.

 Responsibilities:

Supervise VIP Host Staff to help manage the expectations of the Frost Club Guests and Members.Training VIP Hosts; planning, assigning, and directing work and schedule approvals.Work with Premium Seating & Experience Manager and GM on disciplinary and performance issuesManage inventory and create the VIP Host team’s nightly, weekly, monthly sales goalsBuild relationships and data with the Frost Club Members and Club Guests  Ensure compliance with All Workplace StandardsMaintain constant communication with staff and guests to ensure that they receive highly personalized service Floor Management, proper setup for various client requests and special occasions such as birthdays, holidays, anniversaries etc.

Qualifications:

Excellent communication and interpersonal skillsWell-spoken and personableAbility to problem solve, multi task and is well organizedCharismatic and a people person. Fearless and excited to lead a teamAbility to take charge, think outside the box and come up with creative solutionsArticulate vocabulary with the ability to adapt and socialize with a diverse audienceAbility to anticipate guests’ needs

Enhance RevenueParticipate in developing long and short-term plans for revenue growthAssist PSE Manager in Generating/Enhancing Revenue and Premium MembershipsUpsell/Upgrade available premium seating inventory to night off concert attendees

Style, Atmosphere and Maintenance within the Venue

Create and maintain a high energy environment that fits within ASM Global’ standardsMaintains a stylish and professional personal appearanceEnsure atmosphere of the Frost Club adheres to standards including but not limited to; lighting, sound level, furniture placement and décorMaintain cleanliness standards at its highest

Essential Personal & Interpersonal Skills

Capable of maintaining a positive attitudeMaintains an objective view in all circumstancesListens empathically to Management and Team MembersMaintains organization and focusTakes creative risks to enhance revenueBehaves professionally to maintain/enhance a positive imageThinks creatively to produce new possibilities in all areas of operationsAbility to alleviate volatile situationsShows respect by considering the rights and dignity of others rather than just selfCommunicates assertively in a non-aggressive, candid mannerMaintains personal integrity by abiding by and supporting the values of ASM Global and it’s partnerships.

The Premium Experiences Supervisor will also be evaluated on the following leadership qualities:

AccountabilityDevelopment (self and subordinates)Working RelationshipsJudgmentQuality of WorkDependability/ReliabilityWritten and verbal communicationFinancial GoalsOperations of Experience GoalsManageability

  Minimum Qualifications

WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends) 

ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions

INTERPERSONAL SKILLS:  Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner

SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred or equivalent; 2-3 year’s experience in an up-scale service environment. Experience in a live music club or nightlife industry with high level customer service is a plus

AVAILABILITY : Must maintain availability to work and supervise All Ticketed Events

WORKING CONDITIONS

May be required to work additional hours as dictated by the workload and staffingMust be willing to work evenings, weekends, and holidays

PHYSICAL DEMANDS

Requires moderate physical efforts.  Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events

TO APPLY

Click here to apply

Danielle Hrubetz    
TechPort Center and Arena
3331 General Hudnell
San Antonio, Texas 78226

Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

Open: 10/16/2023
Closed: When filled