Title: Premium Seating & Experiences Supervisor + POSITION: Premium Seating & Experiences Supervisor + DEPARTMENT: Sales & Marketing + REPORTS TO: Premium Seating & Experiences Manager + FLSA STATUS: Part-time Hourly, Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Seating & Experiences Supervisor with ASM Global/Boeing Center at Tech Port. The PSE Supervisor will provide premium professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, VIP Host staff and related personnel to assure all event needs are fulfilled. We’re looking for someone who is: Passionate and motivated. Driven, with an entrepreneurial spirit. A team leader who is resourceful, innovative, forward thinking and committed. Passionate about music, night-life hospitality, and providing an excellent, memorable, and overall premium experience for all guests. Imagine your Opportunity As the Premium Seating & Experiences Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. You are not only tasked with ensuring a premium guest experience, but you are active in driving sales and creating new revenue building team programs. Responsibilities: + Supervise VIP Host Staff to help manage the expectations of the Frost Club Guests and Members. + Training VIP Hosts; planning, assigning, and directing work and schedule approvals. + Work with Premium Seating & Experience Manager and GM on disciplinary and performance issues + Manage inventory and create the VIP Host team’s nightly, weekly, monthly sales goals + Build relationships and data with the Frost Club Members and Club Guests + Ensure compliance with All Workplace Standards + Maintain constant communication with staff and guests to ensure that they receive highly personalized service + Floor Management, proper setup for various client requests and special occasions such as birthdays, holidays, anniversaries etc. Qualifications: + Excellent communication and interpersonal skills + Well-spoken and personable + Ability to problem solve, multi task and is well organized + Charismatic and a people person. Fearless and excited to lead a team + Ability to take charge, think outside the box and come up with creative solutions + Articulate vocabulary with the ability to adapt and socialize with a diverse audience + Ability to anticipate guests’ needs Enhance Revenue + Participate in developing long and short-term plans for revenue growth + Assist PSE Manager in Generating/Enhancing Revenue and Premium Memberships + Upsell/Upgrade available premium seating inventory to night off concert attendees Style, Atmosphere and Maintenance within the Venue + Create and maintain a high energy environment that fits within ASM Global’ standards + Maintains a stylish and professional personal appearance + Ensure atmosphere of the Frost Club adheres to standards including but not limited to; lighting, sound level, furniture placement and décor + Maintain cleanliness standards at its highest Essential Personal & Interpersonal Skills + Capable of maintaining a positive attitude + Maintains an objective view in all circumstances + Listens empathically to Management and Team Members + Maintains organization and focus + Takes creative risks to enhance revenue + Behaves professionally to maintain/enhance a positive image + Thinks creatively to produce new possibilities in all areas of operations + Ability to alleviate volatile situations + Shows respect by considering the rights and dignity of others rather than just self + Communicates assertively in a non-aggressive, candid manner + Maintains personal integrity by abiding by and supporting the values of ASM Global and it’s partnerships. The Premium Experiences Supervisor will also be evaluated on the following leadership qualities: + Accountability + Development (self and subordinates) + Working Relationships + Judgment + Quality of Work + Dependability/Reliability + Written and verbal communication + Financial Goals + Operations of Experience Goals + Manageability Minimum Qualifications WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends) ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred or equivalent; 2-3 year’s experience in an up-scale service environment. Experience in a live music club or nightlife industry with high level customer service is a plus AVAILABILITY : Must maintain availability to work and supervise All Ticketed Events WORKING CONDITIONS + May be required to work additional hours as dictated by the workload and staffing + Must be willing to work evenings, weekends, and holidays PHYSICAL DEMANDS + Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds. + The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events TO APPLY Click here to apply (https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000795314906#/) Danielle Hrubetz TechPort Center and Arena3331 General HudnellSan Antonio, Texas 78226 Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Open: 10/16/2023Closed: When filled