Welcome page Returning Candidate? Log back in! Premium Surgery Counselor Team Lead Job Locations US-AZ-Sun City | US-AZ-Glendale | US-AZ-Surprise | US-AZ-Goodyear ID 2024-3221 Category Advanced Technology - Surgery Counselor Position Type Full-Time Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.


At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview As the Premium Surgery Counselor Team Lead, you'll be responsible for assisting the patient with all aspects of the surgery process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. You'll develop the team and make sure they are successful by maintaining the Advanced Technology conversion rates and provide daily updates to the Premium Services Manager. As a Premium Services Counselor Team Lead you will be eligible to participate in the inventive plan. Responsibilities
Educates and counsels patients regarding their surgical options, including premium product offerings
Schedules surgeries, makes all surgical appointments, verifies insurance and prepares charts for surgery
Monitors surgery points daily for ASC location; making sure there are no overages in points
Attends all surgery huddle meetings, relays information to Premium Services Manager
Monitors surgery tasks daily and reports to ensure all patients are accurately scheduled
Reviews ATL scorecards and conversions, works with teammates falling below 30%
Mentors, coaches, and develops team members
Researches missing EDU and ensures the team is accounting for all missing EDU
Presents team with reports on all pending or deleted surgery tasks
Reviews teams EDU presentation and eye model to ensure each patient is receiving highest quality of care and information
Acts as a resource for management and leads to answer questions on process or policy
Develops and maintains relationships with ASC and Clinic Managers, communicating any issues to the Premium Services Manager
Works closely with the Premium Services Manager to identify training needs for team members
Assists in the training processes and ongoing development of the Premium Services team
Coaches, mentors, and develops the team
Performs additional duties as assigned
Qualifications
High School Diploma or GED
Minimum of one-year of medical office experience, management or leadership experience preferred
At least one-year experience working in Ophthalmology 
3+ months experience working in a Patient Care Counselor role
Excellent verbal and written communication skills
Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Ability to make decisions within established protocols and with minimal supervision
Strong computer skills
Flexible schedule working Monday through Friday
Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!

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