Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect. “We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others. Position Summary: We are seeking a highly motivated and experienced PrEP and PEP Program Manager for our Manhattan location. The successful candidate will provide day-to-day management of the PrEP and PEP Navigation program/ services and ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the program, including troubleshoot any crisis with patients and/or care team. Monitor PrEP and PEP Navigation program progress by tracking performance milestones, resolving problems as they arise, and coordinating status update meetings with appropriate staff. Perform quality assurance and quality improvement activities. Collaborate with internal and external entities in fostering effective partnership. The PrEP and PEP Program Manager is a supervisory role and ensuring appropriate staff training, work directly with the clinic, ensure oversight of AIRS documentation. Job Responsibilities: + People management – provide day-to-day management of the PrEP and PEP Navigation program. + Direct Care- ensure that issues/concerns encountered or raised at/bythe patients are resolved. + Project management – monitor and ensure staff maintain accurate patients and program related records. + Quality Assurance & Quality Improvement – perform quality assurance and quality improvement activities. + Collaboration & Outreach – respond to any inquiry from external entities such as Department of Health, AIDS Institute, MCO, or other service providers on inquiries related to services. Qualifications: + Advanced degree in related field (i.e. health, mental health, business administration, public health, or public administration) with 3 years of full-time experience in social service field required. BS in related field with 5 years of full-time experience in social service field may be considered. + Two (2) years of supervisory experience to paid staff preferred. + Experience working with target populations strongly preferred. The target populations: individuals with Serious Mental Illness, serious substance use disorders (SUDs), immigrants, LGBT and/or high risk of HIV/AIDS. + Appreciation of and commitment to Apicha's mission and values. + Excellent MS Office skills (Outlook, Word, Excel, PowerPoint). + Ability to work effectively in both a collaborative as well as individual setting. + Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC. + Excellent customer service skills to assist in resolving patients and/or providers complaints. + Strong verbal and written communication skills - for both internal and external communications. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few. We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today!