At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **_Prescription Assistance Liaison - Mercy Health Youngstown_** **SHIFT/SCHEDULE:** + Full Time - Scheduled for 40 hours per week + Shift Times - Days/Afternoons **SUMMARY OF JOB RESPONSIBILITIES:** To assess, assist and complete client intakes and original applications for chronic medications for the purpose of facilitating access to the pharmaceutical manufacturer patient assistance programs for those individuals, 18 years old and above, who are un-insured and under insured. The prescription assistance liaison acts as an assistant to the program manager and is an advocate for the client the medical community and the manufacturer. **QUALIFICATIONS/EDUCATION:** High school diploma required Medical terminology preferred Pharmacology knowledge a plus Bi-lingual skills a plus **EXPERIENCE:** Prior experience in Prescription Assistance Programming preferred Medical office or hospital-related clerical experience preferred **KNOWLEDGE AND SKILLS:** Requires basic reading, writing and simple arithmetic skills as demonstrated through pre-hire assessment Basic computer skills required Ability to follow written and oral instructions required Knowledge of Medicare Part D guidelines preferred Knowledge of Social Security Low Income Subsidy preferred General knowledge of local social services agencies for emergency assistance preferred General knowledge of financial aid programs within the HMHP system and the community preferred Utilization of Community Outreach cross-selling tool required Ability to compose letters of communication in Word format required Knowledge of Excel preferred **PROBLEM SOLVING / DECISION-MAKING:** Work is repetitive and cyclical Requires accuracy and consistency Daily work must be prioritized **SCOPE OF IMPACT / ACCOUNTABILITY** : Accountability for personal work Demonstration of Cultural Competency and sensitivity Must be able to take direction and instruction as needed Ability to initiate activity and multi-task responsibilities **INTERPERSONAL COMMUNICATION:** Responds to patients and families in a manner that reflects professionalism and that demonstrates the Mission and Core Values of Humility of Mary Health Partners Works independently and as a team member Meets deadlines for processing mail and applications Follows AIDET when meeting and greeting clients Ability to retain general knowledge of multiple prescription assistance program guidelines Adheres to policy and procedures for chart organization Adheres to Purge policy as delineated Adheres to HIPAA guidelines and confidentiality **PRINCIPAL JOB ACCOUNTABILITIES (Essential Functions):** Complete all demographic information in software database Investigate all possible PAP programs for respective clients Data enter and update software program consistently Keep client files in alphabetical order by company name and date sequence Executes co-ordination of applications for client within all HMHP PAP sites **JOB ACCOUNTABILITIES – Other:** Performs other duties as assigned by the manager or Community Outreach Director Files charts Answers telephones Take accurate messages Returns telephone calls in timely manner Adheres to time and attendance policy Adheres to appearance policy Liaisons assigned to Ambulatory Care Center will pull client files from chart as needed Liaisons in Ambulatory Care Center notify clients of receipt of PAP medications in the clinic Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com