JOB SUMMARY
The Prescription Refill Nurse provides prescription related medication support to patients, including medication refill requests, automatic refills and prior authorization requests as ordered or directed by provider and /or department protocol. This individual provides coordination of services through face-to-face or phone communication. The Prescription Refill Nurse is required to make decisions consistent with Marshfield Clinic Health System’s (MCHS) mission, policies, department protocol, and initiatives, with strict observance of patient confidentiality.
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: Licensed Practical Nurse (LPN) diploma.
Preferred/Optional: Associate degree in nursing.
EXPERIENCE
Minimum Required: Customer service experience. Demonstrated proficiency with verbal, non-verbal and written communication skills. Must have a wide knowledge of colloquial and medical terminology. Demonstrated computer and telephone skills.
Preferred/Optional: Outpatient clinic experience in primary care or related field. Experience as a licensed practical nurse in related field.
CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: Licensed Practical Nurse license awarded by the State of Wisconsin. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire.
Preferred/Optional: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.
Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.