Pay Range:

$39.43 - $51.29

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Provides leadership, guidance, monitoring, and efficient operation for system wide COVID operations and special projects throughout primary care. Works collaboratively with each primary care clinic administrator to ensure services are facilitated to provide maximum opportunity for patient access to consistent and efficient care. Serves as lead point person for COVID response across the consortium.

Key Essential Functions and Accountabilities of the Job

Provides leadership and oversight to SEARHC’s COVID team members.Establishes a framework for continuous quality improvement, measurement, and achievement of goals.Maintains ongoing tracking of system performance.Facilitates effective communication for administration and staff.Provides consistent focus on teamwork and communication regarding common objectives among primary care clinic administrators.Coordinates closely with primary care clinic administrators and senior leadership to ensure that COVID staff and operations have the technology, equipment, information, and resources required to provide an outstanding patient experience.Analyzes COVID-related activities and implements strategies that support effective use of resources that assure quality and productivity goals are achieved.Supports the development of any new service lines within primary care.Creates a system to continually obtain feedback from internal and external stakeholders and SEARHC staff to evaluate obstacles/barriers of efficient and effective processes and coordinates with other departments to implement strategies to eliminate obstacles/barriers.Closely monitors patient satisfaction and responds quickly to all related patient concerns and suggestions.Plans and implements customer satisfaction processes to guarantee the best use of specialists’ time and highest possible access to care for patients.

Other Functions

Meets annual metrics set forth by management.Assures ongoing, quality improvement.Analyzes workflows.Maximizes efficiencies.Conducts process improvement initiatives, meeting regulatory requirements such as The Joint Commission.

Supervisory Responsibilities

Supervisory responsibilities required.

Education, Certifications, and Licenses Required

Bachelor’s degree in business administration, nursing, or a health-related field4-6 years of relevant healthcare experience may be exchanged for a degreeMaster’s degree in business administration or health-related field preferredProject Management Certification or lean six sigma training preferred

Experience Required

 3-5 years of office experience with administrative and project oversight in a healthcare facilityPrior experience leading teams

Knowledge of

Clinic staffing and organization, scheduling, and patient flowQuality improvement activitiesRevenue cycle managementApplicable certification and accreditation processes for internal and external providersCase management processes and workflow

Skills in

Working cooperatively with various disciplines, staff, providers, and administrationAdministration, supervision, and organizationProficiently navigating and understanding various medical electronic health records (Cerner and potential for telemedicine systems)Outstanding oral and written communication

Ability to:

Mediate and resolve conflictProvide leadership and foster collaborationRecruit and retain qualified staffWork with diverse staffAdapt to consistently changing healthcare environments and organizational demands

Travel Required: 

Periodic travel to clinics throughout the consortium.

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!