Position Purpose: The Primary Care Business Services/Referrals Specialist functions in a supportive role in the healthcare team to facilitate the patient follow in the practice. Responsible for performing all business functions including greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments.  

What you will do: 

Accurately registers patients ensuring that the information required is obtained and verified, confirming identity, address, phone numbers, PCP, insurance, co-pay, and other pertinent information in order to complete patient registration 

Greets and communicates with patients via phone or in person in a courteous and professional manner  

Responsible for taking the lead in complex scheduling specialty referral appointments at checkout. Able to understand and schedule referral appointments across all specialties  

Cross covering other positions within the various departments or sites when assigned. 

Minimum Qualifications: 

Requires minimum High School Diploma or equivalent.  College coursework in secretarial or medical sciences preferred.  

Minimum of two (2) years of experience within a medical office or billing department required.  

Previous scheduling experience with Epic EMR system strongly preferred. 

Knowledge of patient billing and medical terminology preferred 

Position Highlights and Benefits: 

Full Time 40hours M-F days 

Our Mission and Core Values 

Great benefits and Health Insurance Coverage-- even for Part Time! 

Career growth and advancement potential 

Award-winning Hospitals and Departments 

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.  

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.