Housecall Providers https://www.housecallproviders.org/ Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations. Our Mission Improving lives by bringing health care home. Our Vision To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life. Our Values Compassion and respect, authentic relationships, collaboration, courage, social justice. Diversity Statement We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large. The quadruple aim is real at Housecall Providers In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system. If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. Job Title Primary Care Supervisor II Department HCP Primary Care Exemption Status Exempt Requisition # 24578 Direct Reports Primary Care Providers Manager Title Primary Care Medical Director Pay & Benefits Estimated hiring range $79,430 - $97,080/year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This role is a hybrid position with 1-2 days per month in office. Job Summary This position is responsible for daily operational oversight and supervision of Primary Care staff in order to ensure the highest level of compliance and quality care is provided. Responsibilities include oversight, patient advocacy, implementation and ongoing assessment of patient care needs, monitoring patient/family satisfaction, data collection, process improvement, staff and team productivity and compliance with regulatory requirements. This position may supervise a combination of clinical and or non-clinical staff. The difference between the level 1 and 2 is the supervision of clinical and non-clinical staff. Essential Responsibilities Operations + Ensures daily activities are being assigned, monitored, scheduled, and coordinated across the team. + Ensures the highest quality of care is provided and in compliance with established policies and procedures and federal, state, and local regulatory requirements. This will be achieved by reviewing documentation, making visits with staff, reviewing care plans, participating in interdisciplinary care team (IDT) meetings, and reviewing patient satisfaction surveys. + Assesses hardware and software functionality. Works with leadership, IS and/or vendors to resolve any issues. + Leads, facilitates and participates in meetings or huddles, prepares agendas and distributes meeting minutes. Reviews meeting information with staff who are unable to attend. + Monitors and approves overtime, administrative and medical expenses to ensure adherence to budget. + Ensures the maintenance of clinical records by routinely auditing to assure accuracy, completeness and compliance with policies and procedures, regulatory requirements and standards including HIPAA. + Communicates with marketing personnel regarding patient issues that arise that may affect referral source relationships. + Conducts regular chart audits to ensure policies and procedures are followed. Holds staff accountable for correcting issues identified. + Consults with Primary Care Director and Primary Care Medical Director on medical issues and administrative responsibilities including QAPI and compliance. + Maintains appropriate staffing levels. This includes managing time off requests, arranging coverage, maintaining the provider PTO calendar and ensuring that all on-call shifts are covered and communicated to other departments as needed. + Provides administrative call coverage over the lunch hour and staff meetings as identified. + Collaborates with Primary Care Medical director to evaluate provider territories and panel size. Completes patient transfer process and coordinates with schedulers to update patient charts. + Attend weekly scheduler/PCP meetings and huddles. + Investigates issues that arise during on-call shifts including but not limited to monitoring of Answering Service call portal. + Investigates, resolves, and documents patient/family/vendor concerns/complaints. + Monitors completion of competencies and mandatory trainings to ensure regulatory requirements are met and quality care is maintained. Takes appropriate corrective action if needed. + Monitors provider productivity and quality metrics to ensure that expectations are being met. Provides coaching and feedback when productivity is not met. + Works with Primary Care leaders to address any barriers in scheduling and quality or clinical concerns + Supervises staff in performance of their clinical duties including, but not limited to, initiation, implementation, and monitoring of care plans, documentation, patient and caregiver education, symptom management. Planning + Participates in program management, including budgeting, strategic planning, utilization, and quality assessment/improvement (QAPI) activities. + Participates in development and implementation of policies and procedures. + Identifies areas for program and process improvement and makes recommendations to primary care management. + Analyzes staffing needs and provide recommendations to Primary Care Director and Medical Director for decision making. + Creates and maintains staff schedule, reviews, and approves time off requests ensuring adequate staffing at all times. Employee Supervision + Supervises team and recommends team direction and goals in alignment with the organizational mission, vision, and values. + Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens. + Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations. + Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff. + Trains, supervises, motivates, and coaches employees; provides support toward employee development. + Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making. + Ensures team adheres to department and organizational standards, policies, and procedures. + Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action). + Performs supervisory tasks in collaboration with Human Resources as needed. Organizational Responsibilities + Perform work in alignment with the organization’s mission, vision and values. + Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. + Strive to meet annual business goals in support of the organization’s strategic goals. + Adhere to the organization’s policies, procedures and other relevant compliance needs. + Perform other duties as needed. Experience and/or Education Required + Minimum 4 years’ experience in a primary care setting or equivalent + Valid driver’s license, acceptable driving record and automobile liability coverage or access to an insured vehicle Preferred + Minimum 1 year experience in a supervisory or lead position or completion of CareOregon’s Aspiring Leaders Program; lead roles preferably include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks Knowledge, Skills and Abilities Required Knowledge + Working knowledge and use of Trauma Informed language and principles, Motivational Interviewing principles, and community resources + Working knowledge of palliative care and end-of-life care principles + Works with high-energy, proactive, persistent, assertive, data driven and focused. + Strong clinical knowledge to effectively manage diverse medical, psychosocial, or spiritual needs Skills and Abilities + Ability to adhere to organizational standards, policies, and procedures. + Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth + Ability to communicate effectively with diverse staff and patients, their families, and caregivers + Ability to create and effectively train staff on new policies and procedures + Ability to display non-judgmental attitude + Ability to exercise sound clinical judgment, independent analysis, critical thinking skills and knowledge of medical and behavioral health conditions + Ability to mentor individual and team growth + Ability to problem solve creatively + Ability to supervise interdisciplinary teams to reach their full potential for collaboration, productivity and effectiveness + Ability to work in a continuously improving environment and support others to embrace change + Ability to work in an environment with diverse individuals and groups + Ability to lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment + Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully + Act as a role model for staff for professional behavior and appropriate work ethic + Advanced computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet + Aptitude for behavior change coaching + Demonstrates proficiency in data collection, analytical capability, and ability to design and implement constructive change to improve program and patient outcomes + High degree of diplomacy, credibility, and persuasiveness to consistently cultivate effective working relationships; ability to effectively express ideas and gain acceptance + Open leadership style; actively seeks out and supports collaborative thinking and problem solving with others inside and outside the organization. + Skilled in grief and loss counseling + Strong communication, interpersonal, and customer service skills; can remain flexible, positive, and adaptable + Strong facilitation and motivational skills to inspire and facilitate staff engagement and learning + Strong time management and organizational skills, can keep multiple tasks on track and bring projects successfully to completion + Ability to work effectively with diverse individuals and groups + Ability to learn, focus, understand, and evaluate information and determine appropriate actions + Ability to accept direction and feedback, as well as tolerate and manage stress + Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day + Ability to hear and speak clearly for at least 3-6 hours/day + Ability to operate a motor vehicle Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☐ No ☐ Telephonic ☒ In Person Hazards: May include, but not limited to, physical, ergonomic, and biological hazards. Equipment: General office equipment Travel: Requires travel outside of the workplace at least weekly; the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy. Work Location: Office - 4 days/week #LI-HYBRID Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment. Veterans are strongly encouraged to apply. We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. Visa sponsorship is not available at this time.