Job Description:

Job Title: Primary Support Professional-Residential

Location: Poplar Bluff, Missouri

Department: ISL

Employment Type: Full-time

Job Summary:

Join our compassionate, collaborative team as a Primary Support Professional-Residential and make a difference in the lives of individuals with intellectual and developmental disabilities. We are looking for someone who is dedicated, empathetic, and passionate about providing high-quality support services. If you have strong communication skills, a knack for problem-solving, and a heart for helping others, this is the perfect opportunity for you.

As a Primary Support Professional-Residential, you will work in the homes of people receiving residential services, ensuring the satisfactory implementation of the Individual Support Plan (ISP). You will collaborate with the Program Coordinator to provide support services and coordinate day-to-day activities as outlined within the ISP. Your role will involve training staff, overseeing daily notes and health tracking, ensuring safety standards, and much more.

The Primary Support Professional-Residential position offers…

Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costCareer Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added incomeComprehensive Training - Learn and develop skills with our robust on-the-job trainingWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Work in the home or community with assigned clients, as designated by the Program Coordinator and/or the Regional DirectorParticipate in Individual Support Plan meetings and RN visits or service monitoring visitsTrain staff in each client’s medical needs, personal preferences, and complianceEnsure staff are knowledgeable of client’s medications and any potential side effectsOversee daily residential notes, goals, and health trackingReview physical condition of home to ensure health, safety, and cleanliness standards are metEnsure safety kits are present and completeReview MARS for signatures and errors per shiftComplete event reports in accordance with state guidelinesSchedule staff or cover shifts for personnel who are sick or absentTrack mileage used in home to stay within budget for each clientParticipate in the development of positive behavioral support if neededTake clients to all required medical appointmentsEnsure receipts are maintained for each purchase made from client’s money and recorded on appropriate ledgerEnsure money counts are completed at each shift change by staffCollaborate with Program Coordinator on follow-up to monthly RN visits, trainings for special diets and adaptive equipment, and annual paperwork signed by guardiansEnsure safety drills are done on each shift according to the Individual Safety PlanEnsure staff are trained in special diets and adaptive equipmentEnsure daily exceptions are documented and submitted to the Program Coordinator at the end of each monthPerform other duties as assigned

Education, Experience, and/or Credential Qualifications:

Must be 18 years of age; must have a high school diploma or GEDOne year experience in the field of intellectual/developmental disabilities or in lieu of experience, must successfully complete training in the Missouri Quality Outcomes approved by the Division of DD regional office

Additional Qualifications:

Must have a reliable means of communicationMust possess skills to read and understand written materialsMust possess skills to write clearly and legiblyCurrent driver’s license, acceptable driving record, and current auto insurance

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human bodyRepetitive movements of hands, fingers, and arms for typing and/or writing during work shiftSedentary work involves sitting most of the time but may involve walking or standing for brief periods of time

Brightli is on a Mission: 

We are dedicated to changing and saving lives by providing exceptional support services to individuals with intellectual and developmental disabilities. Join us in making a meaningful impact and be part of a team that values compassion, collaboration, and excellence.

Keywords: Primary Support Professional, Residential Support, Intellectual Disabilities, Developmental Disabilities, Direct Support, Caregiver, Poplar Bluff, Missouri, ISL, Full-time





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Firefly is a Smoke and Tobacco Free Workplace.