At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

We are seeking a Principal, Communications for Amazon Flex in policy and issues management, as part of the Worldwide Marketing & Communications team. In this role, you will be responsible for building and leading the business communications strategy for highly visible initiatives in the policy and compliance space worldwide, both proactively and reactively. This includes working in close collaboration with Amazon stakeholders’ teams such as Policy & Compliance, Pubic Policy, Employment Relations, Public Relations, and Legal, as well as Amazon Flex business operations. This role will suit an exceptional communicator with deep experience in managing fast-moving and high-profile issues, the ability to build relationships with cross-functional partners, and an understanding of how communications can shape business perception and sentiment. The successful candidate will be self-motivated, passionate, detail-oriented, and comfortable working independently to deliver results. They will possess exemplary written and oral communications skills, the ability to earn trust with and advise leadership, experience in issues management in complex and high-profile organizations, and the capability to flex between strategy and tactical execution.


Key job responsibilities
- Establish and own communications strategy for Amazon Flex policy and issues management worldwide.
- Manage communications strategies on priority policy issues both reactively and proactively. Look around corners to identify emerging topics, and develop plans with stakeholders to address.
- Translate complex policy topics into compelling key messages, scripts, research proposals, and other communications assets.
- Develop and execute communications plans, including audience analysis, message development, channel selection, and content.
- Monitor and measure the effectiveness of communications, and report out on them to leaders.
- Think globally and act locally to understand key market and customer differences, and tailor your approach accordingly.