Principal, Design Strategy (Hybrid - Boston, NH or RI)
Updated July 2024
The Role
As a member of the Product Design Strategy team, you will contribute to Fidelity's future growth using human-centered design to understand customers, generate new offerings and rapidly experiment with new ideas. Your work will include designing and conducting user research, identifying insights and opportunity areas, leading ideation, and testing through prototypes. You will dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but are on the forefront of where finance, technology, work, health, and data intersect.
The Expertise and Skills You Bring
Master's degree in design or business, AND/OR 5-7 years of experience in Design Research / Design Strategy / Experience StrategyBackground working on multiple projects at a design or innovation firmAbility to participate in a multidisciplinary cross-disciplinary team through the human-centered design process, leading specific workstreams within the effortResearch chops- ability to independently design, lead, and execute qualitative research using a number of methods based on project goals and timelinesSynthesis expertise- ability to get to the 'so what,' actionable insights, key frameworks, and opportunity areas from researchAbility to translate insights and opportunities to design and product solutions-through ideation, concept development, testing and iterationExcellent communication skillsBonus points for experience working within a highly-regulated industry (e.g. health care, financial services)The Team
Product Design Strategy is an internal innovation group which partners with business units across Fidelity. We bring expertise in design research, strategic innovation, ideation, and UX design to create new products and solutions for our clients and prospects. We tackle early-stage opportunity areas—such as how to help teens build their confidence in saving, spending, and investing—and improve customer experiences using human-centered design and business analysis. This group formed at Fidelity in 2005 and has strong executive support; our projects often read out to the CEO and Chairman of Fidelity Investments.
At Fidelity, you will have the chance to work with teammates from leading schools and design firms. Team members say they love working here because they can sink their teeth into tricky problems, have work/life balance, and continue to hone their craft in a collaborative and supportive environment.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.