Job Description

Plans, and ensures the implementation of designed IT business solutions utilizing Project Management Office (PMO) resources and coordination of project planning activities. Facilitates portfolio governance and prioritization, and ensures projects are reviewed and approved by specific executive councils; also facilitates ongoing interaction with IS the leadership to support strategic direction of the organization. Program Management Office focuses on the project execution lifecycle processes, tools and reporting. This role will work within Northwell's CRM Center of Excellence(CoE). This CoE plays a critical part in Northwell's digital transformation and has a mandate to align all constituent relationships into a rationalized program built cutting-edge technology.

Job Responsibility

 

Contributes through a combination of key technical expertise and technical/process leadership that regularly provides enterprise level guidance to team members. Oversees the planning, organization, and direction of activities of the IT Portfolio Management function; coordinates IT project planning activities to ensure optimum scheduling and allocation of resources to achieve enterprise goals and objectives; directs the portfolio data collection processes allowing visibility into project, program, and portfolio critical path dependencies and cross portfolio dependencies to optimize IT throughput potential; collaborates with IT leadership in providing creative strategies in managing overall IT demand. Collaborates with senior IT leadership and portfolio management to develop a master plan which aligns with internal IT strategic objectives and enterprise business objectives; conducts project and cross project critical path analysis to alert stakeholders of potential risks and assist in conducting “what if” analysis to mitigate risks; collaborates with key stakeholders to develop strategies to increase the overall throughput of IT delivery. Oversees the planning, development, and direction of Enterprise Portfolio Management operations, incorporating Lean Portfolio Management principles and framework. Evaluates and directs the assessment of industry best practices on an on-going basis and supports strategies for program adaptation to continually improve our capabilities. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

 

Master's Degree required, or equivalent combination of education and related experience. 15+ years of relevant experience and 5+ years of leadership / management experience, required.

 

Highly Preferred:

7+ years experience with the Salesforce platform
Experience in healthcare preferred
Experience with Salesforce Health Cloud, Marketing Cloud, Mulesoft and Data Cloud preferred
Preferred Salesforce Architect Certificates: System Architect, Application Architect, Sharing and Visibility Architect, Integration Architect, Identity and Access Architect, Development and Lifecycle Architect, Data Architect, Technical Architect
Preferred Consultant Certifications: Service Cloud Consultant, Omnistudio Consultant

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).