Description The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization transformation solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together. Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader. The Principal, Transformation is a seasoned transformation, and change expert; with proven organization development skills and success leading high-profile workforce transformation initiatives. The successful candidate will have internal or external consulting experience, with a track-record of advising, facilitating, and influencing builders and leaders of all levels through the transformation process. This includes conducting change needs analyses, designing and planning transformation solutions, mobilizing change champions and sponsors, embedding change behaviors and habits across audiences, and sustaining change through alignment and enablement practices. This leader will be accountable to designing experiences and solutions that driving statistically significant positive impact, and measurably achieving transformation goals in the most effective, efficient way. Key job responsibilities The Principal, Transformation will be an expert in designing customer experiences and high-impact workforce transformation solutions. The successful candidate will have expertise across the workforce value chain including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in service design, scalable operating models, organizational change, and large-scale program delivery. They should have proven success in delivering world-class solution designs that set-the-bar for others. As a Principal, Transformation within AIGC People Experience & Technology (PXT), you will work closely with and influence cross-functional internal teams and customers within both the business and PXT to think big and design transformation strategies and solutions. You will diagnose organizational transformation needs and develop, deliver, and scale capabilities that are critical accelerators of business strategies in a rapidly changing and increasingly complex environment. You will have the responsibility to design processes and build infrastructure to support customers in: aligning and organizing capabilities to optimize quality and effectiveness, diagnosing constraints to realizing priority scenarios, creating an organizational alignment action plan and effectively leading high performing teams. The leader in this role will galvanize respective enablement leads to drive learning, change management, communications, and incentive mechanisms as needed for transformation solutions. In this role you will be responsible for: Solution Design • Relentlessly advocate for the AIGC business and workforce by looking around corners and anticipating needle-moving transformation opportunities • Ensure that changes in technology, process, and behaviors align to intended business and workforce outcomes • Conduct organizational assessments to uncover the values, embedded assumptions, and behaviors that manifest in the current work environment; lead shaping the future state • Work directly with customers to define transformation goals, risks, and opportunities; support long-term owners from strategy development to delivery design • Design and deliver scalable solutions, services, and tools that meet the needs of our business’ high growth in volume, complexity, and geographic dispersion • Deliver tangible solutions, track their usage, and drive continuous improvement • Contribute to best-in-class transformation playbooks and reusable assets to scale capability-building; be on the forefront of cutting-edge solution design practices and technologies • Provide training, coaching, and leadership development to ensure leaders are intentionally and actively building their capacity to change and achieve greater effectiveness • Effectively lead informal, matrixed, and dotted-line team(s) of business partners, change managers, and transformation practitioners through ambiguous and fluid tasks • Empower, motivate, and actively develop teams and stakeholders to achieve organizational goals • Delegate to teams and stakeholders; follow through to ensure commitments and the highest standards are met Measurement • Work in partnership with Science and Analytics teams to holistically and scientifically measure transformation solution effectiveness • Create reports and metrics that facilitate high-bar, data-driven inspection and decision making • Define, track, and communicate appropriate performance measurements to stakeholders • Share insights and success patterns with customers to build trust; design, and articulate actionable tasks that drive enterprise-wide transformation and associated goals • Continually improve solution success rates and satisfaction across Transformation and partner delivery teams • Collect, analyze, and provide detailed feedback for continuous improvement of the Transformation playbooks, methods, tools, and reusable assets Travel is expected. About the team The Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position employees to do the best work of their lives, while raising the bar on delivering for customers. We are a team of program managers, solution and experience designers, and analysts ready to tackle a broad array of problems at the intersection of business and builder imperatives. We work collaboratively with other groups to drive business impact together. About AIGC Diverse Experiences AIGC values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AIGC? Amazon Advertising, IMDb and Grand Challenge (AIGC) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AIGC, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor’s degree in related field, or equivalent experience - Minimum 5 years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions - Expertise in I/O Psychology-based solution design and people analytics; strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines - Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives - High discretion, confidentiality, and executive presence; strong interpersonal and communication (both written and verbal) skills across technical and non-technical audiences - Data driven decision making and sound business judgment; demonstrated ability to use diagnostic skills to identify the business problem and recommend or lead appropriate interventions that improve business results - Deep analytical capabilities and understanding of statistical modelling - Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results - Strong engagement and consulting skills; ability to build strong relationships and work effectively (including delegation and inspection) across all levels in a highly matrixed environment - Effective at driving short-term results that are consistent with long-term goals - Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail, exceptional organizational skills, and a focus on continuous improvement Preferred Qualifications - Master's degree in Industrial/Organizational Psychology, Organizational Development, Economics, Statistics, or relevant fields - Experience working in Workforce Transformation, Change Management, or Organization Development - Experience building and scaling cross-functional transformation programs from concept to completion - Proven success in demographic analyses, audience segmentation, and designing effective customer experiences - Experience with systems design and automation - Experience with data and analytical tools and the ability to dive deep into metrics and reporting Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,800/year in our lowest geographic market up to $222,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.