Customer Success Services (CSS)

In CSS customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle CSS to help them get the most out of their investment. For more than 20 years, Oracle CSS has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more. 

www.oracle.com/customer-success/

 

Who are we?

CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multicloud and on-premise environments.

www.oracle.com/customer-success/cloud-infrastructure-services/solution-support-center/

 

Job Description

We are looking for a Database & Cloud Senior Engineer who will be responsible for delivering our customer infrastructure solutions for on-prem, public, multi-cloud and Cloud at Customer (ExaCC) platforms, understanding the Customer Business to provide the best service.

 

What you’ll do

You’ll support the operation of databases and platform deployments on-prem and in cloud, delivering services that drive customer success and innovation, becoming customer’s trusted technical advisor. Install, configure, and operate database and advanced options like RAC, DG and so on. Deliver solution architecture advice, reviews, and conceptual support. Analyze product problems to find resolutions. Resolve new and complex issues, research technical enquiries, and handle user problems. Support software installation, configuration, health checks, and performance assessments Educate customers on product features, issues, evolutions, upgrades, benefits, and patches. Support the stability, availability, and performance of critical business systems.

 

Job Requirements, Skills and Qualifications

Applicants are required to read, write, and speak Spanish and English with fluency. Other languages are a plus. Deliver services both remotely and onsite (Sevilla area) depending on customer’s requirements. Availability to work on 24x7 Standby mode or in “out of business hours” to adapt to specific customer needs. Advanced problem-solving skills. Written and verbal communication including the ability to communicate with technical and non-technical staff at all levels. Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations. Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.

 

Preferred Technical Skills:

At least 5 years’ hands-on experience in working with Oracle Database products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM. Work experience in Oracle Database, specifically following topics:  Troubleshooting  Performance tuning  High Availability: Exadata, RAC, Grid Infrastructure, ASM  Oracle Multitenant  Backup and Recovery  Migrations Oracle Dataguard/Standby Oracle Golden Gate Hands-on experience in installation, configuration, operation and administration for Databases On-Prem/Oracle Cloud. Knowledge on implementing and maintaining related Oracle products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM. Advanced OS Administration skills with Unix / Linux will add a plus. Good knowledge of Linux Operating System, with preference over Oracle Enterprise Linux. Will add a plus to have knowledge and experience on Oracle Cloud Infrastructure (OCI).

 

Why work at Oracle:

A competitive salary with exciting benefits Flexible and remote working  Learning and development opportunities to advance your career. An Employee Assistance Program to support your mental health. Employee resource groups that champion our diverse communities. Core benefits such as medical, life insurance, and others. An inclusive culture that celebrates what makes you unique.

 

 

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/

 

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Career Level - IC4