Customer Success Services (CSS) is a global organization which delivers mission critical, tailored support services to our customers. Our Advanced Support Engineers provide highly proactive and preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems. We help the largest and most committed customers of Oracle utilize Oracle’s products in the best possible way. We maintain a very strong relationship with their IT staff through fast problem resolution and customized proactive services. We act as a true partner in helping them achieve their business objectives through our products and services.

BS and/or MS in Computer Science or equivalent preferred
At least 10 plus years of experience with Oracle Database as a DBA/Consultant/Support Engineer
Expert knowledge of Oracle Database, Oracle RAC, Oracle ASM
Strong DBA skills and relevant working experience with Oracle Database 11g to 19c
Oracle GoldenGate Skills are highly desired
Experience implementing high availability features of Oracle Database
Experience with Engineered systems such as Exadata is a plus
Sharp technical troubleshooting skills
A good understanding of support processes
Ability to manage escalated technical situations & develop action plans
Ability to spot proactive services that benefit of customer
Ability to facilitate issues with Development and Support
Strong analytical skills and independent worker
Oracle OCP DBA certifications
Some travel may be required for training or customer visit