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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
This team develops proactive monitoring frameworks that link health and performance to business value and digital experience. By providing awareness of the health and availability of Business Technology systems, the team enables Product Owners to establish achievable service-level objectives, reduce MTTRs, improve customer and employee experience.About the Role
The Principal Architect will be responsible for creating a roadmap, researching new market trends in Observability, and recommending tools and frameworks to leadership. Additionally, the Architect will collaborate with Business Technology product owners to define SLAs and OLAs of their systems, and demonstrate their deep industry expertise to recommend and implement pro-active monitoring solutions to reduce downtime and MTTR of Critically Important Business Applications. The Principal Architect will also guide monitoring developers to develop and configure solutions that improve user digital experience, application and infrastructure health, and cloud availability and performance.
Responsibilities Include:Drive the strategic roadmap for Observability and Monitoring solutions for Workday Business Technology.
Design and implement comprehensive solutions for proactive monitoring of Business Technology systems and applications.
Develop observability dashboards for operations, customer experience and employee experience using a variety of enterprise tools.
Provide expert guidance to product owners on improving their proactive monitoring, and establishing operating and service level agreements.
Identify, analyze and recommend standardization of tools for key systems, dependencies, and integration points within the overall Observability landscape.
Collaborate across functional groups to develop a monitoring-focused approach for their systems.
Partner with solution architects across the organization to integrate Observability core principles into the design of enterprise solutions.
Research in AI advancements in supervising and apply them to Observability capabilities like AIOps for supervising.
Present the Observability product roadmap to executive leadership and key partners.
About You
The successful candidate will have a strong technical background and expertise in monitoring and observability solutions, with a proven track record of designing and implementing scalable, enterprise-grade solutions. You will also have excellent communication and relationship-building skills and will be able to engage effectively with partners and executives to build lasting partnerships with key collaborators.Basic Qualifications:Principal Architect, Observability12+ years of experience in architecting, designing and implementing highly scalable and robust monitoring solutions.
6+ years experience with ServiceNow + SaaS application monitoring such as Salesforce
6+ years hands on experience in implementing monitoring tools like New Relic, Nexthink, Solarwinds or similar products.
6+ years hands on experience writing complex monitoring queries to correlate events.
Bachelors in Computer Science or related work experience.
Other Qualifications:
Proven success in leading large-scale enterprise transformation initiatives.
Related experience with monitoring equipement such as laptops.
Experience in creating observability dashboards used by operations and development teams.
Bringing a point of view and influencing decision making.
Understanding of product and program management.
Executive Presence and able to build relationships.
Collaborative and team building skills.
Create good documentation, presentations and demos for partners and leadership.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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