West Creek 5 (12075), United States of America, Richmond, Virginia Principal Associate, Process Manager (Hybrid) Retail Bank ATM & Cash team is seeking a high performing Principal Process Manager to serve as the subject matter expert on 3rd party ATM networks and related processes that improve business efficiency and drive results. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. As a Principal Process Manager you will deliver flawlessly executed standards and controls for critical business processes that directly impact customers and improve our risk posture. You will have a deep understanding of how complex systems connect to drive the best customer experience. **Responsibilities:** + Serve as deep subject matter expert on 3rd party ATM networks + Educate the organization on how ATM networks, processors, and bank cores connect together to provide the right customer experience + Identify opportunities to leverage ATM networks to support our national banking strategy + Possess an understanding of network rules (MasterCard, VISA, AMEX, PULSE, CIRRUS, PLUS and regional PIN networks) + Stay current with Industry trends and their impacts to ATM networks + Maintain great relationships with our ATM network vendors in partnership with our vendor management team + Identify and address risks, focusing on automated solutions + Support procedure reviews and L2 document updates + Forge relationships with key stakeholders to ensure delivery of commitments and manage stakeholder expectations effectively + Identify ways to improve and streamline business well managed processes + Provide subject matter expertise when representing the department in projects and other meetings + Document processes and projects (creating reports, presentations, and diagrams) + Ensure issues are properly reported to correct L2 and remediated appropriately to reduce outstanding risk or performance breakdowns + Manage work across organizational lines (Product, Design,Tech) to achieve results and manage competing priorities + Demonstrate problem-solving and analysis skills with attention to detail + Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work + Demonstrate organizational agility to adapt to changing demands **Location:** This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually. **Basic Qualifications:** + High school diploma, GED, or equivalent certification + At least 3 years of experience in Process Management or Risk Management + At least 3 years of experience in Project Management + At least 3 years of experience working with cross-functional teams **Preferred Qualifications:** + Bachelor’s Degree or military experience + BPM, PMP, Lean, Agile or Six Sigma certification + 3+ years of experience working in payments + 5+ years of banking or financial services experience **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. 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