**Discover. A brighter future.** With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. **Job Description:** At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.  **_Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis._** **Summary** This role supports Portfolio and Consumer Banking priorities via planning, prioritization, and project execution. This individual will have primary responsibility for the development of a cross-functional, program-based approach to support successful and consistent execution against identified company policies/standards and associated regulatory requirements. Additionally, this role will support operational execution of certain processes, working in close conjunction with Product Owners, Field Operations, and other key stakeholders to ensure consistent execution and superior customer experience. **Responsibilities** + Manages the development and implementation of customer service strategies, performance updates, and optimization strategies that support business goals + Drives continuous improvement through process discipline and innovation by partnering with technology to implement digital servicing capabilities to minimize customer experience friction and reduce costs + Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control + Supports operations and other business partners through design, implementation, administration and testing of processes and strategies in all customer service channels + Leads the development and management of a Limited English Proficiency Program for applicable areas w/in Consumer Banking. Establishes general program management structure & practices for potential application to other activities/requirements. + Supports ongoing and one-time Compliance-facing requirements, including execution/oversight of controls, participation in audits/reviews, and other tasks as needed **Minimum Qualifications** **At a minimum, here’s what we need from you:** + Bachelors’ Degree in Marketing or Business Administration and Management, or related field + 4+ years’ experience in customer service or business related + In lieu of Education 8+ years’ experience in customer service or business related **Preferred Qualifications** **If we had our say, we’d also look for:** + 8+ years’ experience in customer service or business related + 3+ years managing complex cross-functional initiatives + Experience executing or supporting Marketing strategies/programs **Application Deadline:** The application window for this position is anticipated to close on Oct-20-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed. **Compensation:** The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. **Benefits:** We also offer a range of benefits and programs based on eligibility. These benefits include: + Paid Parental Leave + Paid Time Off + 401(k) Plan + Medical, Dental, Vision, & Health Savings Account + STD, Life, LTD and AD&D + Recognition Program + Education Assistance + Commuter Benefits + Family Support Programs + Employee Stock Purchase Plan Learn more at mydiscoverbenefits.com . What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters) Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.