Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Principal – Charters and NRFO Execution will assist in the planning, execution and operational integrity of United’s charter flights through an assigned portfolio of high-profile charter clients to corporations to military and government. This individual proactively coordinates with internal divisions and partners to carefully plan each charter, then is responsible for execution and addresses irregular operations as needed. The Principal handles complex relationships to support best-in-class service and operational performance. Develops and is responsible for project work as needed to improve operational effectiveness and efficiency. Works irregular hours including evenings/weekends/holidays to serve the needs of the operation as the position is on call 24/7/365.

Coordinate with internal partners to plan, operationalize and address irregular operations of charter flights including Network Charters, Airport Ops, NOC, Dispatch, Engineering, Flight Ops, Inflight, Crew Scheduling, Tech Ops, Catering Ops, Corporate Security and others. Ensure compliance with safety and other operational requirements/guidance provided by relevant internal teams.Assist Charter team to supervise vendors or other third-party partners required for operation including FBO/ground handlers and security screening companies. Lead projects as needed to improve processes, operational effectiveness and efficiency.Lead assigned complex relationships, serving as primary contact working with clients on planning (advance), operational (day-of) and debriefing (post-charter) basis with a creative “problem solving” and service-focused approachPrepare and disseminate charter briefing documents and handle manifesting processEnsure compliance with, and maintain currency in, all applicable facets of the TSA Private Charter Standard Security Program (PCSSP) as well as all relevant regulatory and legal requirements at the local/state/federal level. Supports on-site audits from TSA and FAA as neededLead and provide leadership through dotted line relationships with Charter Coordinators (AO and Inflight co-workers) who fly with charter and supervise above-and below-the wing activitiesLead projects as needed to improve processes, operational effectiveness and efficiency

NOTE: This position is based at the NOC in Arlington Heights, IL and considered as an onsite position

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Principal – Charters and NRFO Execution will assist in the planning, execution and operational integrity of United’s charter flights through an assigned portfolio of high-profile charter clients to corporations to military and government. This individual proactively coordinates with internal divisions and partners to carefully plan each charter, then is responsible for execution and addresses irregular operations as needed. The Principal handles complex relationships to support best-in-class service and operational performance. Develops and is responsible for project work as needed to improve operational effectiveness and efficiency. Works irregular hours including evenings/weekends/holidays to serve the needs of the operation as the position is on call 24/7/365.

Coordinate with internal partners to plan, operationalize and address irregular operations of charter flights including Network Charters, Airport Ops, NOC, Dispatch, Engineering, Flight Ops, Inflight, Crew Scheduling, Tech Ops, Catering Ops, Corporate Security and others. Ensure compliance with safety and other operational requirements/guidance provided by relevant internal teams.Assist Charter team to supervise vendors or other third-party partners required for operation including FBO/ground handlers and security screening companies. Lead projects as needed to improve processes, operational effectiveness and efficiency.Lead assigned complex relationships, serving as primary contact working with clients on planning (advance), operational (day-of) and debriefing (post-charter) basis with a creative “problem solving” and service-focused approachPrepare and disseminate charter briefing documents and handle manifesting processEnsure compliance with, and maintain currency in, all applicable facets of the TSA Private Charter Standard Security Program (PCSSP) as well as all relevant regulatory and legal requirements at the local/state/federal level. Supports on-site audits from TSA and FAA as neededLead and provide leadership through dotted line relationships with Charter Coordinators (AO and Inflight co-workers) who fly with charter and supervise above-and below-the wing activitiesLead projects as needed to improve processes, operational effectiveness and efficiency

NOTE: This position is based at the NOC in Arlington Heights, IL and considered as an onsite position

What’s needed to succeed (Minimum Qualifications): Bachelor’s degree or 4 years of relevant work experience 5 to 7 years direct operational experienceKnowledge of charter operations, airport operations or similar airline logistical functionsSelf-starter who can tackle nuanced operational planning and execution with little directionExceptional communication skills across a wide variety of internal and external partners Ability to communicate complex situations or requests effectivelyCreative problem solving skillsAbility to resolve conflict and diffuse difficult situationsProven ability to multi-task in a fast-paced, high-pressure environment across varying and time-sensitive operational scenariosLeadership ability in a team environmentAbility to anticipate implications and consequences of operational scenarios and build contingencies accordinglyAbility to work nights, weekends and holidays as required. Position is “on call” 24/7/365Must be willing and able to travel a mimum of 10%Must be willing and able to work at the NOC in Arlington Heights, IL as onsiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Experience in Charter Operations, Airport Operations, Network Operations (NOC), Crew Scheduling or Customer Service

What’s needed to succeed (Minimum Qualifications): Bachelor’s degree or 4 years of relevant work experience 5 to 7 years direct operational experienceKnowledge of charter operations, airport operations or similar airline logistical functionsSelf-starter who can tackle nuanced operational planning and execution with little directionExceptional communication skills across a wide variety of internal and external partners Ability to communicate complex situations or requests effectivelyCreative problem solving skillsAbility to resolve conflict and diffuse difficult situationsProven ability to multi-task in a fast-paced, high-pressure environment across varying and time-sensitive operational scenariosLeadership ability in a team environmentAbility to anticipate implications and consequences of operational scenarios and build contingencies accordinglyAbility to work nights, weekends and holidays as required. Position is “on call” 24/7/365Must be willing and able to travel a mimum of 10%Must be willing and able to work at the NOC in Arlington Heights, IL as onsiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Experience in Charter Operations, Airport Operations, Network Operations (NOC), Crew Scheduling or Customer Service