We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Manages and coaches colleagues including facilitating colleague technical trainings and provides ongoing technical support to the team in order to achieve internal KPIs and client satisfaction for claims advocacy servicesFacilitates complex discussions with clients, client claim review meetings, and claim strategy discussions in order to provide subject matter expertise and handles tasks in line with specific client requirements.Liaises with Operations team regarding claims processing and client feedback to facilitate smooth functioning of the claims process in order to support generation of revenue for teamFacilitates departmental performance, efficiency initiatives & supports effective management initiatives of shared operations by challenging existing practices and seeking inputs on innovative solutions in order to achieve quality and compliance targets in the functionForecasts, measures, analyzes and prepares reports on productivity and achievement of targets of team including revenue and budget , in order to ensure appropriate & timely production of outputBuilds and maintain a positive and supportive environment within department in order to encourages staff motivation and effectiveness and builds regional or global relationships & collaborate across the enterprise, and shares best practice in order to contribute to business growth

What you need to have:

Proven experience in claims management or advocacy services.Strong leadership and coaching skills with a track record of facilitating technical training.Excellent communication and interpersonal skills for effective client engagement and team collaboration.Ability to analyze data and prepare comprehensive reports on team performance and productivity.

What makes you stand out:

Experience in process improvement and efficiency initiatives within a claims or insurance environment.Familiarity with client relationship management and strategic discussions.A proactive approach to problem-solving and innovation in operational practices.Ability to build and maintain positive relationships across regional and global teams.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.