Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant, Channel Helpdesk Specialist
In this role, you will support and execute the following under the direction of Director Client Service Strategy and Initiatives.
Responsibilities
Conduct targeted client outreach to promote digital adoption and ensure understanding of digital platforms
Respond to and fulfil client requests related to onboarding and digital platform use
Assist in managing client inquiries, providing timely support and guidance
Collaborate with internal teams to resolve client issues
Support communication efforts related to system changes and best practices for digital engagement
Qualifications we seek in you
Minimum Qualifications / Skills
Good communication skills, both written and verbal
Good organizational skills with the ability to manage multiple client requests efficiently
Comfortable working with digital platforms and client management tools
Customer-focused attitude with the ability to provide good client support
Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
Demonstrate appropriate culture and values, embedding a high level of team engagement
Ensure ongoing training and development for professional and personal growth
Preferred Qualifications/ Skills
Bachelor’s degree in business, IT or any related field.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.