POSITION PROFILE

 

The Principal Consultant is responsible for the development and delivery of consulting services (Discovery). The PC is involved in both pre-sales and post-sales settings that relate to complex business process analysis and optimization engagements in and data, composition print, inserting and mail environments. The re-engineering of clients’ business processes will often be based on the technologies represented in RICOH’s solution or sourcing portfolio. Therefore, the PC will be required to have a detailed understanding of RICOH’s various hardware/software offerings, along with our Professional and Managed Services capabilities.

This position requires the ability to map and analyze current business processes, identify bottlenecks and opportunities for efficiency improvement & cost savings through process modeling. The deliverable from this data gathering will be the creation of a compelling report, ROI/TCO and presentation based on key financial and business objective data points, while being mindful of the client’s corporate culture. The report must be presented to executive management in a clear and compelling manner, demonstrating reasonable investment payback periods.

The PC must possess a high degree of creativity, leadership, organizational and process analysis skills. The PC must have a proven track record with presenting to Executive Management in both pre-sales and formal engagement settings.

 

 

JOB DUTIES AND RESPONSIBILITIES

· Assist with pre-sales support of consulting (Discovery) opportunities as needed

· Assist the Practice Director with developing Statement of Work documents as needed

· Function as the project lead in client Discovery activities, providing guidance and direction to the Consultant and Area resources (if applicable) assigned to support the engagement

· Attain quarterly targets

· Provide knowledge and expertise in the Print process

· Develop sourcing options to enhance Ricoh’s Print on Demand offering

· Assist with Practice with development activities as needed for new offerings and new business development opportunities

· Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings

· Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work

· Participate and present in Document Industry trade shows and work floor

· Comply with RICOH’s standard event documentation and control policies

· QUALIFICATIONS (Education, Experience and Certifications)

· Requires completion of a four-year degree and/or knowledge typically gained through attainment of a four year degree

· Requires six to ten years experience in the areas of business process analysis and re-engineering, preferably leveraging composition, print and POD knowledge, workflow automation, variable data document, output management, web-to-print, MIS systems and postal processing technologies

· Leadership and management experience required in operations or environment

· G7, CMP, Six Sigma or JDF Certifications preferred

· Demonstrated experience by providing samples of written analysis work

· National and Major Accounts selling experience

· Requires a valid driver’s license and minimum levels of auto insurance coverage per RICOH’s policy

 

KNOWLEDGE, SKILLS AND ABILITIES

· Solution development experience in Document Workflow Automation Processes

· Strong financial analysis capabilities to develop compelling business cases

· Deep understanding of the following technologies and concepts:

o Automated Document Factory

o Document composition software

o Web Store Front Solutions

o Management Information Systems

o Print Workflow Solutions

o Postal software

o Printers – Print on Demand, commercial and finishing process

o Variable Printing to include PDL’s

o Color Printing

o Commercial Printing

o Document inserting technologies

o Pre and Post printer equipment

o Quality control techniques

o Outbound mail presorting

o Variable data forms design

o Web-based job submission

o Central Reprographic Department shop floor management

o Web to print applications

· Advanced knowledge of data, print and mail infrastructures

· Familiar with industrial engineering; time and motion process mapping and analysis

· Knowledge of regulatory compliance (HIPAA, SAS70 Type II, Move Update, IMb, other)

· Strong negotiating skills

· Proficient computer skills (i.e. - Microsoft Office Suite, including Visio; Lotus Notes)

· Strong written and oral communication skills

 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

· Requires 50-60% travel within the USA.

· Maintains positive employee and customer relations, creates an exciting and fun work environment, balanced with professional and ethical standards of excellence. Poor leadership in communicating with prospective/current customers may result in loss of sales.

· Excellent listening skills are necessary.

· Interprets, comprehends, and applies complex material, data and instructions. Prepares, provides and conveys diversified information which may be of a technical nature.

· Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize, and act on customer needs, building rapport and gaining closure. Interacts with Administration and Service personnel regarding sales commissions, rental billing and deliveries. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Must be able to communicate clear and concise expectations and goals and provide feedback on results.

· Internal contacts via phone and in person with sales representatives, Sales Managers, administrative and service personnel, Sales Leader, Marketplace VP for sales leads, delivery, service, developing sales strategy, and presentations.

· External contacts via memos, phone, and in person with all levels of management for presentations, demonstrations and problem solving.

· Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people.

· Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities.

· Most job duties are performed in an office, writing, using the telephone, calculator and computer.

· Frequent use of basic keyboard skills/calculator/hand tools, sorting and filing.

 

STANDARDS OF MEASURING PERFORMANCE:

· Attaining quarterly targets

· Engagement profitability

· Customer satisfaction

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.