Key Responsibilities

 Provide implementation services to new and existing customers Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize the NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Attend internal project meetings and provide status on the progress of activities and deliverables

Contribute to internal PS initiatives

Document solutions and contribute to the solutions repository Document Leading Practices and share with PS practice  Participate in SME program in area(s) of interest and expertise

Focus on Continuing Education

Contribute to internal PS knowledge share; Review posted feedback on a continuous basis Participate in Continuing Education sessions Be fully versed on functionality released with each new product upgrade 

Problem-Solving

 Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgment in selecting methods and techniques for obtaining solutions Documents, troubleshoots, and escalates Support issues outside defined parameters Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary Ability to document reusable solutions

Autonomy           

Works independently Ability to influence customers to modify current business practices, as required Ability to manage scope and expectations with the customer Decision Making       Generally, receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager) and Practice/Delivery Leads Ability to engage in the Sales process with some guidance from Management

Interpersonal Skills

Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross-departmentally Ability to communicate effectively with functional and technical resources 

Soft Skills              

Customer relationship acumen and strong consulting skills Ability to manage multiple projects 

Technical Skills    

Mastery of Microsoft Office Products Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices

Education               

Bachelor’s degree, preferably in Accounting or Management Information Systems

Professional Experience

 5+ years’ experience in systems applications consulting, either internally via an IT/Service organization, or externally with a consulting firm or software provider Solid experience in Business Process Mapping and Change Management

 

Career Level - IC3