Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - CommVault Backup administrator L2 role

Responsibilities
• Jamf Pro Management:
o Administer and configure Jamf Pro to effectively manage Apple devices.
o Develop and implement policies for device management, including inventory tracking, software distribution, and security protocols.
o Create and manage profiles for device configuration, restrictions, and network settings.
o Troubleshoot issues related to Jamf Pro, including software deployments, profiles, and device enrollment.
• Device Enrollment and Deployment:
o Enroll and configure new Apple devices for users, ensuring proper setup, security, and functionality.
o Deploy software, patches, and updates to ensure devices are up-to-date and secure.
o Set up and configure zero-touch deployments and automated workflows for device provisioning.
• Security Compliance:
o Implement and monitor security measures for Apple devices, including encryption, password policies, and remote wipe capabilities.
o Ensure devices are compliant with company security standards and regulatory requirements.
o Provide end-user support for security-related issues, such as device encryption and secure access to company resources.
• User Support and Training:
o Provide technical support for end-users in relation to device setup, application deployment, and troubleshooting.
o Conduct training sessions and create documentation for end-users to help them navigate and utilize Apple devices effectively.
• Collaboration:
o Work closely with IT teams, including network administrators and security teams, to ensure seamless integration of Apple devices within the broader IT infrastructure.
o Collaborate with other departments to understand device and software needs, providing tailored solutions.
• Monitoring and Reporting:
o Monitor device health, compliance status, and security posture using Jamf Pro dashboards and reporting tools.
o Generate regular reports on device status, software compliance, and other metrics as required by management.

Qualifications we seek in you
Minimum Qualifications / Skills

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Preferred Qualifications/ Skills
• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP)
• Jamf-specific certifications Jamf Certified Technician (JCT) or Jamf Certified Expert (JCE)..

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.