Job Purpose

A Principal Consultant - ServiceNow Customer Service Management (CSM) serves as the CSM subject matter expert (SME) during the pre-sales stage by assisting Sales in the analysis and qualification of customer demand (opportunity), lead the scope of work calls, product demonstrations and proposal creation for one or more strategic accounts. Is a technical and practical guide in the business value that may be achieved via implementation of solutions in CSM and can communicate this value to customers via marketing initiatives or as part of the sales cycle and can lead the realization of business outcomes via product implementation.

What you will do Be the guide in ServiceNow CSM, and support the team providing Process leadership, direction, workflow optimization, recommendations based on your knowledge and experience. Understand our client's business and technical problems addressed by automation and ServiceNow including key Industry regulations, business drivers, evolving business needs, security etc. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and virtually. Preparation of work estimates, proposals, and statements of work. Responding to Request for Information/Proposal documents. Supporting Marketing events – user conferences, trade shows, webinars etc. Create expert content that can be published to show Thirdera’s expertise and differentiators in CSM. Staying current on opposing analysis and understanding differentiators between the company and its competitors. In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment. Lead successful delivery of projects in terms of scope, results, client happiness and the achievement of required business outcomes. Create and maintain sales and implementation templates and collateral including, but not limited to: estimate templates, success stories, offering descriptions, workshop decks, seed stories, etc. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Assist with offering conceptualization, growth, and iteration. Participate in practice-aligned marketing activities such as blogs, webinars, and events. Required Experience and Certifications Graduate in Computer Science, Electrical Engineer, or related degree Certification System Administrator ServiceNow Presales Certification ITIL Foundations Scrum Master Certified – Desired Certified Implementation Specialist (CIS-CSM) preferred 2+ years of experience working with ServiceNow's Customer Service Management (CSM) solutions

Salary and Other Compensation:

Applications will be accepted until February 27, 2025.

The annual salary for this position is between $114,000 - $133,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.