Job Requisition ID #

24WD84129

Position Overview

The Principal Design Program Manager will support the Design Operations team within the Architecture, Engineering & Construction (AEC) Solutions division. This role involves leading and managing complex design programs that have a significant business impact. The Principal Design Program Manager will work closely with cross-functional teams, including design, product, and engineering, to deliver on strategic objectives that enhance customer experiences. This position provides an opportunity for professional growth by driving large-scale, multidisciplinary initiatives from conception to completion, helping to develop valuable organizational skills. Offering a unique balance between autonomy and support, this role is fully empowered to drive the program while having a team of Design Program Managers to lean on for practice excellence and support.  The role is part of a supportive team environment that values collaboration, communication, and continuous improvement.

This position reports to the Chief of Staff & Director of Operations, AEC. Preference for candidates located in Toronto, Canada.

Responsibilities

Program/Project Management

Establish and manage specific programs or projects, whether they have a distinct beginning and end or span across many years

Develop and maintain project plans and schedules

Assist team members in planning, estimating, and controlling tasks

Perform critical path analysis to mitigate risks and identify alternative solutions

Monitor programs to ensure completion within defined schedules, budgets, and quality parameters

Prepare and distribute various status reports to executive and functional management

Stakeholder Collaboration and Communication

Collaborate effectively with stakeholders to ensure satisfaction with program management services and deliverables

Maintain strong relationships and communication channels

Serve as an internal spokesperson for the programs, planning and delivering internal and external communications to the appropriate audience

Ensure clear and consistent information distribution and define program content for accurate messaging

Program Evaluation and Improvement

Analyze program metrics and trends to evaluate success and plan action

Enhance team efficiency and efficacy by aligning with other Design Program Managers and streamlining operations

Minimum Qualifications

8+ years of project management experience in a dynamic, cross-functional environment

Ability to anticipate, understand and actively mitigate project risks

Strong writing, reporting, presentation, and interpersonal communication skills

Ability to travel as needed

Advanced expert role, requiring deep subject-matter knowledge and sound business acumen to advise leaders

For jobs at this level, knowledge of the business starts to become as important as subject-matter knowledge

Incumbents translate specialized subject-matter requirements into business needs/requirements

Require depth of specialized expertise to interpret internal/external business issues and recommend best practices to address them

Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions

Work independently, with close guidance in only the most complex or unusual situations

Adapt communication style to persuade various stakeholders across the business and frequently interact with senior leaders to provide advice and SME

May lead functional teams or programs within own function (or closely related functions)

Preferred Qualifications

Experience working in a matrixed UX organization

Certified Project Management Professional (PMP) or equivalent certification

Proficiency in Airtable, Miro, Microsoft Project, relevant AI tools

Proficiency in Human Centered Design methods

Learn More

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