JOB SUMMARY

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

As a Principal Engineer I (CPE DOCSIS/PON) on the CPE FIRE Team (Field Issue Resolution Team), you will play a pivotal role in troubleshooting and resolving issues identified in the field and by our operational partners. This position involves active participation in engineering initiatives aimed at maintaining and enhancing the company's telecommunications hardware, software, and services. You will leverage your expertise in various access technologies, including DOCSIS/PON CPE equipment, RF environments, iCMTS, vCMTS, OLT, and R-OLT technologies, to reduce trouble calls and enhance the overall customer experience.

In addition to your proficiency with access technologies, you will apply your understanding of system architecture and testing environments to develop system requirement recommendations, contribute to design documentation, and conduct comprehensive testing of complex technical scenarios. This role demands a deep knowledge of RF technology and DOCSIS specifications. Furthermore, you will be responsible for working with vendors and overseeing trouble ticket resolution along with service deliverables in alignment with Charter's business requirements and internal customer needs.

What our Principal Engineer I's on the FIRE team enjoy most:

Actively and consistently support initiatives aimed at simplifying and enhancing the customer experience.Collaborate with operational teams, including Access Networks, Application Provisioning Systems, and Field Operations, to coordinate troubleshooting and debugging efforts. This includes direct engagement with vendors to identify root causes, drive solutions, and validate fixes.Utilize extensive knowledge of RF environments to design and implement complex RF systems. Create RF testing scenarios that yield repeatable results, facilitating the replication and resolution of field issues.Demonstrate expertise in Hybrid Fiber-Coaxial (HFC) Networks and familiarity with Field Operations teams, reporting, and tools. Additionally, possess knowledge of Access Network systems, including iCMTS, vCMTS, OLT, and R-OLT technologies.Effectively communicate complex technical information in a clear and concise manner.Conduct troubleshooting for Customer Premise Equipment (CPE) - DOCSIS and PON devices and platforms.Lead various technical projects, ensuring successful execution and adherence to objectives.Author comprehensive technical documents, including network design diagrams, implementation guides, and field bulletins.Designs, implements, monitors, enhances, and troubleshoots systems and devices in assigned areas.Analyzes and revises existing system logic difficulties and documentation, as necessary.Tests and reviews DOCSIS system designs. Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards, and documentation are met.Mentors and guides the work of technical staff.Reviews work plans and designs and advises on improvements.Adheres to industry specific local, state, and federal regulations, as applicable.Knows, understands, and follows company policy.Performs other duties as requested by manager.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Basic knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols

Basic knowledge in network design, network architecture, protocols and network topology Basic knowledge in TCP/IP and the OSI Model

Basic knowledge in using ticketing and software tools to support the current operations. Basic knowledge of network devices and basic network appliances

Basic knowledge of network designing software, such as Visio

Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

Ability to use personal computer and software applications

Required Education

Masters or Bachelor's Degree in Engineering or related field or related work experience

Required Related Work Experience and Number of Years

Engineering work experience - 5-10

Project management work experience - 5-10

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of company products and services

Preferred Education

Cisco Certified Internetwork Expert (CCIE) Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)

WORKING CONDITIONS

Office environment

EGN601 2024-44665 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-01-16 12:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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