Enter the introduction paragraph(s). **Responsibilities:** + **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consist of, but are not limited to, the following: **Maintain Operational Excellence:** + Maintain Operational Excellence for themselves and coach the team around Operational standards + Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally + Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. + Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. + Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead + Act as a team lead supporting the team supervisor + Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction + Coach and train others on pricing strategies + **Facilitate Relationships:** + Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers + Develop & coach team members and assist with new employee onboarding + Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed + Promote a positive working relationship for all team members + Act as a key customer contact and subject matter expert + Lead by example when it comes to customer outreach, retention, and expansion + Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives + Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads + Monitor customer shipments trends and its impact to our processes and operation + **Other Activities:** + Support and/or Create new team efficiencies and processes + Participate in customer visits, assist in evaluating the account + Ensure customer SOPs are maintained and adhered to + Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue + Provide support to Sales Executives and Account Managers for customer reporting + Other duties or responsibilities as assigned according to the team and/or country specific requirements **Required Qualifications:** + Required: + High school diploma or GED + 3-5 years of Global Forwarding industry experience + Advanced proficiency in Microsoft Office Suite of programs **Preferred Qualifications:** + Preferred: + Associate’s or bachelor’s degree from an accredited college or university in a related field + 6-8 years of Global Forwarding industry experience + Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) + Excellent communication and customer service skills + Proactive, ambitious, hardworking, analytical mindset + Positive leadership skills and presence within the team (positive attitude, team player, flexibility) + Strong prioritization and multi-tasking skills + Ability to directly and decisively resolve problems + Refined written and oral communication skills + High level of flexibility as priorities and needs change daily in our business + Critical-thinking and problem-solving skills to meet customer and business objectives both short-term and long-term + High level of attention to detail and ability to execute with 95% of higher monthly audit compliance and very minimal unbillable charges + Values a diverse and inclusive work environment **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .