Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday's Large Enterprise Industries team focuses on strategically valuable industries through deployment of seasoned, industry-focused advisors and customer relationship managers for higher education and government customers in the United States. We engage customer executives and leaders to deliver industry-specific expertise and practical strategies to maximize value from Workday and ensure our customers' success on their enterprise transformation journeys.About the Role
The Principal Managing Partner (MP) is a key member of the services leadership team, responsible for the overall success of an assigned group of deploying and production customers. The MP focuses on developing and maintaining executive relationships with strategic customer accounts, ensuring successful deployment and utilization of Workday solutions, and fostering customer satisfaction. This role involves collaborating with Sales, Products, ISE, Global Partner Organization, Customer Success, and other key Workday teams to position and sell services that meet customer needs. The MP ensures customers maximize the value of their Workday Success Plans or other success service level. Performance is measured by customer satisfaction, subscription revenue retention and growth, and contributions to internal practice development.
Key Areas of Responsibility:
Establish and maintain strong relationships with strategic accounts and executives to increase retention, satisfaction, renewals, and expand the software and services footprint.Serve as the customer executive point of contact for strategic partnership, thought leadership and executive advice, problem escalation and resolution, and engagement with senior Workday leadership.Develop and maintain account plans by understanding customer satisfaction and strategic direction, analyzing service consumption, setting objectives, and coordinating with sales and marketing teams.Facilitate strategic planning and governance processes to create effective plans and roadmaps, ensuring continuous improvement and adoption of Workday’s innovations.Provide direction and support to mitigate deployment risks, achieve deployment objectives, and establish productive long-term partnerships.Engage with product, service delivery, sales, and partner organizations to advocate for customer needs, position and sell Workday offerings, and ensure effective delivery.Identify, engage, and manage stakeholders to build strong relationships, facilitate decision-making, and influence deployment and long-term success.Assess customer and industry landscape to generate insights, identify challenges and opportunities, and develop long-term strategies for leveraging Workday.Contribute to the strategic direction of the Customer Experience organization by leading and participating in internal initiatives.About You
Basic Qualifications:
15+ years of experience successfully growing and managing a customer experience, IT services, or professional services organizations.Higher Education and/or State & Local Government industry experienceExperience with executive level collaboration and advisory serviceExperience in managing/ prioritizing multiple customer demands, balancing customer satisfaction with revenue and profitability targetsDemonstrated experience in delivering large enterprise full-suite projects in Cloud SaaS/ ERP environments (including HCM, Payroll, Financials, Planning and Budgeting)Experience positioning and selling professional services while working with software sales teams to position/ sell additional products.
Other Qualifications:
Willingness to ‘roll up one’s sleeves’ and assist wherever needed.Excellent communication, sales and presentation skillsLeadership abilities to bring structure and direction to complex problems and environmentsTeam player who will work across the organization and company to continue improving the way we serve our customers.Excellent communication, sales and presentation skills.Ability to travel 50% or more of the time.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!