Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

  

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

  

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday's Strategic Customer Engagement practice focuses on stewarding subscribers to our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey!
• The Managing Partner is responsible for the overall success of an assigned group of deploying and production customers. You will be responsible for high-level relationship management and act as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. You will own client satisfaction, maintaining client communication, and the overall management of client relationships, and have responsibility for the growth of those relationships by identifying new business opportunities. You will accomplish this in collaboration with internal Account and Services teams and Delivery teams.
The MP success is measured on customer satisfaction, customer portfolio bookings, & regional services revenue.

About the Role

Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio.Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment and post production services, into your customer base and ensure they’re getting maximum value from the product.Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategyMay drive customer self sufficiency by ensuring customers understand how to engage with the Workday services organizationCreate proofs of conceptsParticipate in partner selection for non-Workday primed engagementsGuide large, partner-led accounts with global complexity such as M&A and divestituresCreate the strategic plan across the customer architectureServe on and actively participate in customer steering committee meetingsProvide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issuesMay act as the point of contact to facilitate and resolve escalated customer and/or project issuesReview and approve all services contract amendmentsEngage other service resources as necessary to support account planning and feature adoption strategiesCreate and nurture executive relationshipsLeverage customer relationships as needed for prospect references.

About You

*Please read the Basic Qualifications carefully before applying. Candidates must meet all of the criteria listed.

Basic Qualifications:

At least 10 years experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager levelProven success positioning and selling professional services and partnering with software sales teams to position and sell additional productsAt least 8 years of developing and maintaining C-level relationships

Other Qualifications:

Ability to travel up to 50%Ability to empower and lead a matrixed team of individuals at multiple levels within an organizationAbility to manage and prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsHave a dedication to continuous improvement in the way we serve our customersProven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment."Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued.Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role.Strong customer engagement skills, with a focus on building relationships, driving customer satisfaction, and utilizing effective communication strategies to increase retention and sales growth, are essential.Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving to inform product development, marketing strategies, and customer service improvements, is essential.Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.Proven ability to contribute to strategic planning, including developing long-term goals, conducting SWOT analyses, and creating actionable plans to achieve organizational objectives, is critical.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $156,700 USD - $235,000 USD

Additional US Location(s) Base Pay Range: $148,900 USD - $262,800 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!