Principal Product Manager, Worldwide Defect Elimination Concessions
Amazon.com
The Customer Service Worldwide Defect Elimination (WWDE) Organization drives Amazon to provide excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of Voice of the Customer tools. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Principal Product Manager to manage one of our key customer experiences - concession resolutions and escalations helping us unite all of our policies across Amazon.
Key job responsibilities
The Concessions Principal Product Manager will drive product strategy across multiple organizations. They will lead requirements gathering, help drive prioritization of feature development, and own driving the product metrics. They will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements within concessions. The ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.
Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Key job responsibilities
The Concessions Principal Product Manager will drive product strategy across multiple organizations. They will lead requirements gathering, help drive prioritization of feature development, and own driving the product metrics. They will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements within concessions. The ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.
Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
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