As Principal Product Manager - Technical, you will strategize and execute on the vision to build an engaging experience where delivery partners can find and get the work that fits their lifestyles and earning goals. Although the independent contractor economy has inherent uncertainty, you will be challenged to innovate to improve the transporter experience with Flex. You will create the product strategy and roadmap to improve driver engagement, striking the balance between multiple conflicting business constraints. This role is inherently cross-functional. As the product leader, you will work closely with engineering, scientists, designers, UX researchers, marketing, business operations, finance, legal, and PR. Your products have global impact, so you need to design features that can scale worldwide, and customizing features to accommodate local markets. A successful candidate will be highly analytical, resourceful, driver-obsessed, and team oriented. The leader will have a proven record in taking on end-to-end ownership, diving deep, and successfully delivering results in a fast-paced and dynamic business environment. Experience in user engagement and app development will fuel your impact. Come join the team and help us make history!

In addition to Bellevue, we are also open to hiring candidates to work out of one of the following locations:
Toronto, Ontario, CA
Austin, TX, USA


Key job responsibilities
• Distill the vision and strategy for the team, generate enthusiasm across cross-functional partners and leadership
• Drive innovation, research, design, and planning of entirely new products and features. Challenge your cross-functional team to think boldly and channel that energy into concrete action
• Collaborate cross-functionally to establish annual KPI goals and success metrics
• Collect data and research insights to inform product direction
• Clearly communicate plans, metrics, and insights to diverse stakeholders, including leadership, business partners, other product teams
• Generate and validate product ideas through continuous experimentation
• Lead prioritization and trade off discussions with rich data and technical understanding
• Continuously iterate on new features and enhancements that drive success metrics


About the team
Amazon Flex works directly with independent contractors, to make deliveries to our customers. With Amazon Flex, delivery partners are their own boss, build their own schedule, and choose from different types of delivery opportunities (e.g. Amazon Logistics). Amazon Flex is powered by a mobile app that works in sync with our advanced systems and processes, allowing delivery partners to secure delivery offers, track their delivery progress, and more.

We own the end-to-end software product that shape the experience of how delivery partners get work from Amazon Flex at what prices, including web services, optimization systems, and a mobile app. Delivery partners are our primary customers. As the gateway to get work from Flex, we own their immediate incentive to engage with Flex, and have a responsibility to make Flex their favorite delivery app. We believe that we can provide a reliable and efficient driver supply for our customers by building an engaged and responsive driver pool.